Knowledgebase : Blancco 4
"Failure in server communication. Incorrect user name. Please check the user name." This error message, in most cases, means that the Blancco Erasure Software image configured incorrectly. The erasure software image's type does not match the Management ...
This error message means that the user name name or password is incorrect. This error occurs when the Blancco 4 Erasure Software tries to communicate with a Blancco Management Console or Blanccocloud server. The following things should be double-checked...
If Blancco Erasure Software does not detect any of the connected hard drives ("No drives detected" or "One or more drives are missing"), go through the following steps: 1. Make sure that the system itself is able to detect the connected hard drives (see...
Sometimes Blancco Erasure Software might not boot up properly from a USB or CD. Error messages, such as "Cannot find application image" or "Blancco image damaged, MD5 Checksums don't match", might be displayed on the screen. The most common CD boot rela...
To be able to succesfully erase a connected SSD, Blancco Erasure Software must be able to access the hard drive on a firmware level. However in some cases computer manufacturers have created a certain "locks" to prevent this. We call this "freeze locking"...
If Blancco Erasure Software freezes during the loading screen (progress bar does not move), or crashes and displays an error message, or there is scrambled text on the screen, a different ACPI mode should be used (Advanced Configuration and Power Interfac...
Sometimes an erasure is started but the status bar remains at 0% or the erasure process hangs and shows no further progress. In cases like this it is recommend to: * Is the software completely frozen?: Does the mouse cursor move or is the software res...
In certain circumstances the Blancco Erasure Software's graphical user interface may be distorted or the colours are incorrect. This happens if the display controller doesn't support VESA VBE 2:0, 256 colors and 800 x 600 mode. Booting the software in t...
Device Configuration Overlay (DCO) is a lesser known hard drive feature set. DCO enables the possibility to create a special partition (in most cases this is done by hard drive manufacturers) on a hard drive that a user or an operating system cannot acces...
Blancco Erasure Software 4 can be started in debug mode by pressing left CTRL key just before the Blancco logo screen is displayed on the screen. Debug mode is usually meant for debug information collecting and more advanced troubleshooting. Sometimes Bla...
This article is the first part of "Erasing storage systems" article series. In the "General guidelines for server erasures with Blancco Erasure Software [http://support.blancco.com/index.php?/Knowledgebase/Article/View/182/43/general-guidelines-for-serv...
This article is the second part of "Erasing storage systems" article series. Remember to read the first article [http://support.blancco.com/index.php?/Knowledgebase/Article/View/263/0/erasing-storage-systems-part-1-storage-systemarraysan-erasure] before t...
This article is the third part of "Erasing storage systems" article series. Remember to read the first [http://support.blancco.com/index.php?/Knowledgebase/Article/View/263/0/erasing-storage-systems-part-1-storage-systemarraysan-erasure] and the second [h...
Erasure verification will fail if the data samples read from a hard drive do not match the actual overwrite-data patterns that were written to the hard drive during the erasure process. Blancco Erasure Software calculates start and end checksums, and thes...
Blancco 5 is capable of erasing externally connected hard drives (USB, eSATA and firewire) and hard drives connected to external hard drive docking stations. However there are some limitations and known issues when dealing with this kind of hardware. Th...
* Make sure that the system itself is able to detect the connected hard drives (see the computer's BIOS or disk/RAID controller's setup utility/BIOS). If the system's disk controller is not able to detect the hard drives, it is certain that Blancco eras...
The following guidelines should be carefully followed when erasing an SSD: * Currently the SSD Erasure Method is designed to erase SSDs that use the ATA or SAS based interface and support the firmware based erasure commands. For these drives, the reco...
If hard drive name is displayed in red on the hard drive selection page, it means that remapped sector erasure is not supported by the hard drive, or that the ATA commands required for the remapped sector erasure are blocked by the disk controller or the ...
The Blancco 4 Erasure Software manual references "supported Host Bus Adapter (HBA)". However no list of supported HBAs is included in the manual because the manufacturers update their models and websites often, making it next to impossible to maintain an ...
Certain Intel X25-M SSD's have been reported to go to a locked state after being erased with Blancco Erasure Software (versions older than 5.6.0). This seems to happen especially with Lenovo x201 notebooks. After the erasure has been completed and the sys...
Blancco 4 Erasure Software has known issues 3ware RAID controllers. For example with the 3ware LBA48 adapter there are multiple problems: * Connected SATA drives might be detected as SCSI drives. * There are issues when reading disks larger than 137...
PROBLEM 1: "ERROR: YOU NEED TO LOAD THE KERNEL FIRST" error: disk `loop' not found. error: disk `loop' not found. error: you need to load the kernel first. Press any key to continue... SOLUTION: The problem is caused by the file name of the ISO image...
If multiple simultaneous erasures are started at the same time, there is a possibility that the HASP USB dongle (connected to the Blancco Management Console 3/Management Console 2/BMCW/BMCL -server) may not be able to respond to all of the license request...
Sometimes Blancco erasure software might have problems establishing network connection to a Blancco management console (MC 3, MC 2, BMCW, BMCL, Blancco Cloud). The software itself starts up normally, but before the hard drive selection page is shown, an...
PERC5/i controllers using a firmware version older than v.5.2.2-0072 might not be compatible with the 4 and 5 erasure software and prevents the hard drives connected to this controller from being detected. A lot of these controllers are used with Dell Pow...
The two most common issues related to local report saving on USB memory stick are: * The USB memory device is not detected by Blancco Erasure Software. * Format the USB memory stick before using it (FAT32 or NTFS, preferably FAT32). * Use only US...
There have been some issues with some Smart Array/CCISS RAID controllers where the erasure verification keeps failing [http://support.blancco.com/index.php?/Knowledgebase/Article/View/194/0/erasure-verification-fails] (for example: SmartArrayP800). The er...
Blancco related license issues might not always be related the software (Blancco 4, Blancco 5, Blancco Mobile, Blancco LUN, Management Console, etc.). The HASP USB dongle can also be the source of the problem. Before contacting the Blancco Technical Suppo...
Blancco 4 Erasure Software supports 512, 520, 524, 528, 1024, 4096 block sizes.
Blancco Erasure Software (version 4.10.6.1 and newer) has driver support for the following USB network adapters: 0Q0 cable ethernet ABOCOM for pci A-Link NA110U2 Apple USB Ethernet Adapter ASIX 88772a ASIX AX88178 10/100/1000 ASIX AX88772 10...