Knowledgebase : Blancco 5 Mobile
 

You can run erasure/diagnostics for the same device several times on the same computer and you would only consume one erasure/diagnostics license. If you process the device on another computer, restart or log out, then that computer cannot know if the s...
Blancco Mobile licenses are not compatible with the new Blancco 5 Mobile software. The old Mobile software uses license number 8 for the erasures and 24 for the R&R feature. The new Blancco 5 Mobile software uses license number 30 for the erasures and 31 ...
Same PC hardware can also be used with Blancco 5 Mobile. However it is important to note that Blancco 5 Mobile is "operating system independent" and it installs its own operating system (if hard drive installation is used). The older Blancco Mobile softwa...
In case Blancco Management Console 3.7.0 or newer is used, there is no need for individual users to accept the EULA in order to consume licenses from the Management Console. If Blancco Management Console version is 3.5.0 - 3.6.1, every single user needs ...
Yes. The network device is selected in the configuration phase. Wi-Fi isn't recommended for serious erasure operations with iOS devices, because downloading large image files from Apple servers would take a lot of time over Wi-Fi.
At the end of the erasure process, Blancco 5 Mobile resets the device to the original settings. However, with some CDMA devices it is also required to run 'network reset' manually, for example by dialing ##72786#. Please refer to the instructions of the...
HARDWARE REQUIREMENTS AND RECOMMENDATIONS: Read more detailed requirements from the Blancco 5 Mobile user manual [http://download.blancco.com/general/manuals/b5m/Blancco_5_Mobile_User_Manual_English.pdf]! MINIMUM RECOMMENDED CPU x64 proces...
When an asset report is created, an erasure license is consumed. If the same device is later erased on the same workstation, no extra erasure license is consumed. If there are no erasure licenses available, the report is not generated.
Blancco 5 Mobile erasure and diagnostics reports can be viewed on the erasure computer starting from Blancco 5 Mobile 1.3. It is possible to view the report or save it in USB stick in XML/PDF format.
Blancco can 'blacklist' devices if it is known that they cannot be erased successfully. It is possible to try erasure although the device is not officially supported, but it is clearly visible to the user that the device is not supported. This is shown ...
Starting from B5M 2.3.1, there are new boot options added in installation for IOMMU and NVIDIA. After installation the selected option is used as default. The usage of these parameters is recommended only for Blancco support or local system admins when ...
First, enable asset reports in Settings > Blancco Management Console. Then just connect device and asset report (HW report) is created.
If network connection has been lost and the status in the status bars shows "No network connection", the connection restoration can be attempted by clicking on the network symbol in the status bar.
The "Factory Reset" standard requires Reset & Report licenses, as it can only perform a factory reset. A factory reset does not overwrite the data on the device. The process only frees disk space available to be used by other data. To actually erase every...
* Purchase Blancco 5 Mobile from Blancco Web store [https://www.blancco.com/buy/]. * Create a bootable media (CD/DVD or USB) and install Blancco 5 Mobile. Our recommendation is to have an empty computer (without any OS) for Blancco 5 Mobile usage. ...
Erasure can fails due to number of reasons: For example: Device connectivity fails, device is "absent" for too long, factory reset fails or it is not possible to delete some data on the device (for example, some carrier-specific apps on Android cannot be ...
Yes, with the instructions in this article, it is possible to install Blancco 5 Mobile on a separate hard drive partition. Read through the whole article before proceeding with the installation. Before the installation, make sure that you have at least ...
It's not possible to erase stolen devices remotely using Blancco. In order to securely erase mobile devices or computers, you (or someone from your organization) must have a physical access to the target device.
* Check from the Blancco 5 Mobile settings that the license container setting is chosen correctly. * Blancco Management Console Settings -> Use licenses from -> Make sure that a correct license container is selected . If a locally connected HASP dong...
ERASURE METHOD ANDROID IOS WINDOWS PHONE BLACKBERRY Factory reset X Apple iOS erasure X BlackBerry OS erasure X BlackBerry OS advanced erasure X Aperiodic random overwrite X X X HMG Infosec St...
There will be two separate reports: asset report and erasure report. In other words, erasure report does not replace asset report.
Aperiodic random overwrite means one overwriting round with random data. This erasure algorithm is the default standard for Android, iOS and Windows Phone. Aperiodic random overwrite is also used in other Blancco products.
When iOS devices are erased with 'Apple iOS erasure' method, the device firmware is updated. If the iOS firmware for the specific model does not exist on the workstation already, it must be downloaded from Apple. This can take a lot of time as each firmwa...
Reset & Report can only be done on Android-devices. iOS-devices must always be erased. When an Android-device is being erased, all storage is overwritten and then a factory reset is done. When Reset & Report is applied, only the factory reset is applied t...
Brother: QL-7xx series. Zebra: GX4xx series, GK420d, GK420t, GC420d. DYMO: LabelWriter 450.
Blancco 5 Mobile currently supports the following mobile device operating systems: * ANDROID: Android 2.0 and newer (diagnostics supported from Android 2.3.6 onwards) * IOS: All versions (diagnostics supported from iOS 6 onwards). iPhones, iPads and...
In many cases, the IMEI is not available when device is connected. On iOS IMEI is not available if device is: * In DFU/recovery mode * Activated, but locked with passcode * Activated, but trust has not been granted on the mobile On Android it d...
Please see the manual: https://www.zebra.com/content/dam/zebra/manuals/en-us/printer/gx420d-gx430d-ug-en.pdf How to perform the print width adjustment is described on page 97: * Press and hold the feed button and release when the LED flashes 5 tim...