Created dateUpdated dateAffects versionFix version


Mobile Diagnostics and Eraser - all versionsN/A


The Bluetooth test fails on random on Android 10 devices despite the same make and model of Android device having previously been tested successfully.


Additional privacy changes have been implemented in Android 10 (Android Q) which requires "fine location permission" if location services are disabled or the location permissions are set lower than "fine" the Bluetooth test will fail.


Ensure that location services are enabled on the handset before starting testing

How to enable location services

  1. Access the device's settings
  2. Tap location
  3. Tap "use location" to enable the menu