|Created date||Updated date||Affects version||Fix version|
|Mobile Diagnostics and Erasure - all versions||N/A|
This article goes through some of the common failures messages seen when processing Apple iOS devices with Blancco Mobile Diagnostics and Erasure software and explains some of the more likely causes for the failures.
|Erasure state||Failure message||Description||Possible causes/solutions|
In some cases the erasure will fail but there is no additional failure message available.
|Not Erased||Cannot connect to device||Software cannot properly connect to the processed device. This can be a temporary device specific issue and may not occur when attempting to run the erasure again.|
|Not Erased||Device absent too long||Software lost the connection to the device and was not able to reconnect.|
|Not Erased||Device reconnects in recovery mode after iOS erase||In some cases the device may reconnect in recovery mode after seemingly successful iOS erase (restore).|
The device might be deemed for recycling by Apple. The device serial should be checked from the Apple page https://checkcoverage.apple.com/. If the check states that the device is replaced then the device is effectively unusable.
Failed to download firmware
|Network connectivity issues during the firmware download. Possibly firewall blocking the connection to the Apple servers or no internet connection available.||Double check the network connectivity and make sure there is no firewall blocking connectivity to any of the required services. These are listed in more detail in the user manual.|
|Not Erased||Failed to download firmware (Disk is full)||Disk space is running out on the machine running BMDE and there is not enough free space to download the required iOS firmware files.||Perform a clean-up (Settings → iOS-tab) which will delete obsolete iOS firmware files or manage iOS firmware files manually (System Settings → Storage Cleanup) and delete the ones you are not going to need anymore.|
|Not Erased||iOS version information is outdated||Version.xml containing the iOS firmware version information is outdated and needs to be updated in order to download the latest firmware for the device.||Version.xml can be manually updated from Settings → iOS-tab → "Update now" (at the bottom of the tab)|