Known Issues

"Certificate validation failed" error shown in Drive Eraser when licensing from Blancco Cloud (cloud.blancco.com)

"Not enough Asset licenses" when saving an erasure report

100 Remapped Sectors on multiple drives of the same make and model

Apple SSD is no longer being detected after erasure with Drive Eraser

Asset Report is not displayed at boot sequense

Black Screen when booting with Blancco Drive Eraser

Boot issues with Blancco Drive Eraser

Booting Blancco Drive Eraser / Blancco 5 from a CD or USB fails

Drive model is shown as SandForce{200026BB} and capacity of 33KB

Erasing SATA drives in caddies with interposers/adapters

Erasure does not start (stuck at 0%, error messages, unresponsive software, etc.)

Erasure failed due to firmware-based erasure commands failing

Erasure failing with Lenovo machines with NVMe drives

Erasure fails due to Erasure target is offline

Erasure verification fails

Fail to save report, USB stick not detected

Freeze Lock Removal: what it is and how to remediate possible issues

Hard Drive contains password following a failed erasure with Drive Eraser

Hard drive(s) not detected with Drive Eraser

HGST SAS drives fails verification on Fujitsu Primergy RX series servers

Issues occurring during with the drive hotplug

Liteon CV5-8Q256-HP SATA SSD fails the erasure with Blancco SSD method

Management Console will not import erasure reports from Drive Eraser generated with Enterprise USB Enablement tool

NVMe Drive hotplug on a machine installed with Blancco Drive Eraser 7 doesn't work.

Samsung PM951/PM981 NVMe SSD erasure fails with error: “FORMAT UNIT command failed."

Smart Array RAID controllers (CCISS): Erasure verification failures

USB HW Test records the port type incorrectly e.g. 3.0 recorded as 2.0 - Drive Eraser 6.10 or newer

Why does my SSD/NVMe drive not allow for erasure or fails the erasure?

WiFi HW test failing on known supported Wifi card