Created dateUpdated dateAffects versionFix version



Drive Eraser - All versionsN/A


Problems detecting hard drives on certain HP EliteDesk devices.

This issue is known to occur with at least below system models and drives:

System manufacturerSystem modelDisk manufacturerDisk model
HPEliteDesk 800 G4 SFFSK hynix8310A BA


Certain BIOS/UEFI system settings are preventing the proper disk detection using Drive Eraser.


One root cause for the drive detection issue is the BIOS setting "Configure Storage Controller for Intel Optane".

If such setting is enabled the drive cannot be detected by Drive Eraser due to limited support currently available for Optane devices.

To resolve the issue, disable "Configure Storage Controller for Intel Optane" setting.