|Created date||Updated date||Affects version||Fix version|
|Drive Eraser - All versions||N/A|
When users try to launch an erasure, they get an error message saying "Not enough licenses to start erasure."
Causes and resolutions
This error can have multiple causes, find below the most common ones:
It's possible that the users have 0 licenses left or if any left, they might be expired.
Resolution: Check your licenses on the Management Console/Management Portal and make sure there are licenses available to your account and the licenses are not expired.
If the licenses have all been consumed or the remaining ones are expired, please reach out to Blancco Sales representative.
The Blancco Drive ISO file edition doesn't match the licenses. For example, if user has "Blancco Drive Eraser - Volume Edition" licenses then the ISO Edition has to match that (Drive Eraser - Volume Edition).
Resolution: Download the proper ISO file through Blancco Management Portal / Blancco Management Console
In case the users have their licenses on the Blancco Management Console (on premise or cloud) or Blancco Management Portal, it can be related to the user's credentials.
Resolution: Make sure the credentials are correct by using them to login on the web page of the Management Console/Portal and edit them accordingly to the Drive Eraser ISO.
In case the users have their licenses on the Blancco Management Console (on premise or cloud) or Blancco Management Portal, it can also be related to the user's role. For example, "audit" role doesn't allow licenses consumption but "basic user" and "manager" do allow it.
Resolution: Change the role to one that allows license consumption or create your own custom role which allows access to the licenses and to consume them.
Refer to the "Blancco Management Console user manual" page 55 onward. This manual can be found on our support portal https://support.blancco.com.
If the wrong license container type is configured in your ISO file, Blancco Drive Eraser will not be able to see the licenses.
Resolution: Through the Configuration Tool and according to the users' case, select either "Local HASP" or "Blancco Management Console"
If none of the above helped resolving the issue, contact Blancco Technical Support.