Created dateUpdated dateAffects versionFix version

 

 

Drive Eraser
Mobile Diagnostics and Erasure		N/A

Description

This article outlines the process required to request specific dynamic workflows built by Blancco for the eBay Refurbished Program.

How to submit request for Blancco certified dynamic workflows?

Pre-requisites

ProductRequirements
Blancco Drive Eraser
  • Intelligent Business Routing (if you don't have Intelligent Business Routing enabled, contact your sales representative)
  • Licenses:
    • Erasure licenses
Blancco Mobile Diagnostics and Erasure
  • Licenses:
    • Erasure licenses
    • Diagnostics licenses
    • Carrier Insights Extension licenses (Lost/Stolen/Blocked -check)
    • Carrier ID Check licenses (Carrier information check)

Requesting the workflows from Blancco

  1. Contact Blancco Technical Support by submitting a support ticket.
    1. Use the "Incident Management" function on the Blancco Technical Support Portal at: https://support.blancco.com 
      1. Click "Report an Incident".
      2. Click "Technical Support Request".
      3. Complete the incident request as normal with the below selections
        • Select incident type "General Question"
        • Select Component "eBay Refurbished program"
        • In the description, include which product(s) you wish to enroll in for eBay grading.
          • Drive Eraser
          • Mobile Diagnostics and Erasure

Our support team will then review account dependencies and provide dynamic workflows per the products identified in the description section.

How to deploy the provided dynamic workflows?

Blancco Drive Eraser
Management Portal
  1. Download dynamic workflows provided by Blancco Technical Support
  2. Click "Workflows"
  3. Click "Import workflow"
  4. Click "Choose a file to upload" and select workflow to import
  5. Repeat the process five times, as there are total of five workflows to import.
    1. eBay_BDE_MainProcess
    2. eBay_BDE_Erasure
    3. eBay_BDE_DiagTests_Laptops
    4. eBay_BDE_DiagTests_All-in-One
    5. eBay_BDE_DiagTests_DesktopsServers
  6. Set eBay_BDE_MainProcess as default workflow
    1. Click three dot menu
    2. Click "Set as default" star icon 
Blancco Cloud / Management Console
  1. Download dynamic workflows provided by Blancco Technical Support
  2. Login to Blancco Cloud / Management Console
    1. Click "Process management"
    2. Click "Import"
    3. Click "Choose File" and select workflow to import
      1. Note:  Click "DEFAULT" checkbox for eBay_BDE_MainProcess
    4. Click "Upload"
    5. Will need to repeat process five times, as there are total of five(5) workflows to import.
      1. eBay_BDE_MainProces
      2. eBay_BDE_Erasure
      3. eBay_BDE_DiagTests_Laptops
      4. eBay_BDE_DiagTests_All-in-One
      5. eBay_BDE_DiagTests_DesktopsServers
Mobile Diagnostics and Erasure

Windows workstation:

  1. Download dynamic workflows provided by Blancco Technical Support
  2. Copy files to USB flash drive
    1. Copy “eBay_BMDE_MainProcess” and “eBay_BMDE_DiagTests” workflows to USB flash drive root directory
    2. Create a subfolder named "customlayouts" on the USB flash drive
    3. Copy the “eBay_Horizontal_Label” and the “eBay_Vertical_Label” files into the subfolder named "customlayouts"

BMDE workstation:

  1. Login to BMDE workstation
    1. Click "Settings" from the main desktop
    2. Click the "Diagnostics" tab
      1. In the Diagnostics Workflows section Click "Import & Export" button under Available Diagnostic Workflows
      2. In the Right window “Processes in USB drive” Select and drag the “eBay_BMDE_DiagTests” file to the left “Local processes” window
      3. Select the “ready” button in the bottom right corner
    3. Click "Printer" tab
      1. In the Label Type section, click "Import & Export" button under Print Layout
      2. In the Right window “Layouts in USB drive” Select and drag the “eBay_Horizontal_Label” file to the left “Local layouts” window
      3. Repeat step c(ii) for the “eBay_Vertical_Label”
      4. Select the “ready” button in the bottom right corner when finished
    4. Click "Device" tab.
      1. In the Erasure and diagnostics process section, click "Import & Export" button under Process options
      2. In the Right window “Processes in USB drive” Select and drag the “eBay_BMDE_MainProcess” file to the left “Local processes” window
      3. Select the “ready” button in the bottom right corner
    5. In the DropDown menu, select the workflow “eBay_BMDE_MainProcess”
      1. Click on the “Edit” button
      2. Click on the top “Print” block
      3. In the panel on the right side of the screen, select the eBay Label for your printer
      4. eBay_Horizontal_Label for 4 inch wide by 2 inch tall labels (ie. Zebra)
      5. wBay_Vertical_Label for 2 inch wide by 4 inch tall labels (ie. Dymo)
      6. Repeat steps for the bottom “Print” block
      7. Click on the “Save & Exit” button when you have both print block labels selected for your printer.
    6. Click on the “Apply” button at the bottom of the window
    7. Click on the “Ok” button at the bottom of the window