Date: Thu, 28 Mar 2024 09:37:37 +0000 (UTC) Message-ID: <1889033131.7854.1711618657148@support.blancco.com> Subject: Exported From Confluence MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_7853_30543116.1711618657148" ------=_Part_7853_30543116.1711618657148 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Content-Location: file:///C:/exported.html
We have received a handful of customer reports having difficulti= es getting signed in to our Support Portal. Below are some common pro= blems and resolutions.
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Problem =E2=80=93 I don=E2=80=99t receive a password wh= en requesting a password reset.
Answer =E2=80=93 Please make sure that emails from support@blancco.com are not getting caught in your email spam filter o= r blocked by filtering software.
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Problem =E2=80=93 I cannot access the portal when input= ting my credentials.
Answer =E2=80=93 It is important to note that your Clou= d/MC credentials may be different than the Support Portal credentials. = ; User name should be your corporate email address and a unique password wh= ich is set up when your account was created.
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Problem =E2=80=93 I have entered the correct user name = and password, but the icon to log in continues to spin.
Answer =E2=80=93 Please try to remove the browser cache= /cookies and try logging in on multiple browsers to ensure it is not browse= r related. We plan to upgrade our JIRA instance and plug-in on April = 13th, which should fix this issue, as well as increase overall p= erformance of the tool.
If you still have issues logging in, or do not see your issue represente= d above, please submit a case to support via email at support@blancco.= com and describe the issue are seeing.