Date: Fri, 29 Mar 2024 11:15:47 +0000 (UTC) Message-ID: <1611808903.8508.1711710947217@support.blancco.com> Subject: Exported From Confluence MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_8507_909038323.1711710947217" ------=_Part_8507_909038323.1711710947217 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Content-Location: file:///C:/exported.html
Created date | Updated date | Affects version | Fix version |
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&nbs= p; |
&nbs= p; |
Mobile Diagnostics and Erasure - all versions | N/A |
After starting an erasure, Android= device seems to be stuck at 0% and does not progress further into the eras= ure.
There can be a pop-up in the devic= e screen after starting erasure that has to do with "Verify apps" feature&n= bsp;in newer Android devices. The pop-up typically says: "Allow Google to r= egularly check device activity for security problems, and prevent or warn a= bout potential harm."
See more information in Google's documentation: Help protect against harmful apps with Google Play = Protect.
The pop-up should be acknowledged = by the user from the device screen for the erasure to proceed.<= /p>