Date: Fri, 29 Mar 2024 08:44:48 +0000 (UTC) Message-ID: <77621519.8476.1711701888591@support.blancco.com> Subject: Exported From Confluence MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_8475_35191174.1711701888591" ------=_Part_8475_35191174.1711701888591 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Content-Location: file:///C:/exported.html
This error may happen if Blan= cco Mobile Eraser cannot connect to Apple servers. Check that a firewa= ll or your organization network security policy is not blocking/blacklistin= g the following addresses:
One way to verify the connectivity to= iTunes/Apple servers is by booting a Linux live CD (e.g. Ubuntu) and tryin= g "wget http://itunes.apple.com/check/version".<= /p>
If connection to Apple servers is not= blocked, it is possible that downloaded iOS firmware image is corrupted. I= n this case, clean the firmware images with the following steps and then tr= y again:
If all the above does not help, it is= possible that the Blancco 5 Mobile installation is corrupted (or that the = software is accidentally installed on to a removable USB media). In th= is case, clear the existing installation and re-install the Blancco 5 Mobil= e software (on a local HDD/SSD that is not attached to USB).