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Created date | Updated date | Affects version | Fix version |
---|---|---|---|
&nbs= p; |
&nbs= p; |
Virtual Machine Eraser - all versions | N/A |
When using the Blancco Virtual Machine Eraser on-demand version on ESXi,= while configured to have the license provider set as the Management Consol= e, Blancco Virtual gives the following error message when attempting erasur= e:
Connect= : Connection timed out Failed to open connection to host.
One of the possible causes is that the communication port being used is = blocked by the firewall between the ESXi host and the Blancco Management Co= nsole.
By default the standard communication port used by Management Console is= blocked in ESXi firewall.
Make sure to allow traffic in ESXi firewall to the port which is being u= sed for Management Console communication.
The port used for Management Console communication is defined during the= Management Console installation and can be reconfigured afterwards from th= e server.xml located under the installation directory.
As default the Management Console uses HTTP port 8080 and HTTPS port 844= 3.
If the issue persists after allowing the traffic on corresponding ports,= you can contact the Blancco Technical Support team by reporting an inciden= t through the Support Portal.= p>