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Created date | Updated date | Affects version | Fix version |
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&nbs= p; |
&nbs= p; |
Virtual Machine Eraser - All versions | N/A |
When starting an erasure or displa= ying the license information with Virtual Machine Eraser, the process fails= due to "The license file could not be read (-24). Please contact support."= error message.
This problem is caused by an issue= related to the license.dat license file which is delivered as par= t of the Virtual Machine Eraser tarball.
In order for the software to work,= the license.dat file needs to be valid and properly accessib= le. The path to the license is configurable within the config.txt = configuration file.
#The pa= th to the license file. LicenseFile =3D "license.dat"
To resolve the issue, make sure th= at: