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Created date | Updated date | Affects version | Fix version |
---|---|---|---|
&nbs= p; |
Mobile Diagnostics and Eraser - all versions | N/A |
When performing diagnostic's on an= Android device the installation of the diagnostic application fails the fi= rst time, requiring a second attempt before the application installs succes= sfully.
When the device's screen lock acti= vates prior to the application being installed it's not possible to install= the diagnostic application successfully until the device has been unlocked= .
Disable/extended the devices automatic screen lock to avo= id device becoming locked prior to the application being installed.
Generic steps for disabling/extending the automatic scree= n lock