Date: Thu, 28 Mar 2024 10:42:20 +0000 (UTC) Message-ID: <1728821135.7860.1711622540210@support.blancco.com> Subject: Exported From Confluence MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_7859_633424161.1711622540210" ------=_Part_7859_633424161.1711622540210 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Content-Location: file:///C:/exported.html
Created date | Updated date | Affects version | Fix version |
---|---|---|---|
&nbs= p; |
All Mobile= Diagnostic & Erasure versions |
Blancco Mobile Diagnostic & Er= asure erasure process immediately gets stuck in "Requires attention". = Hovering the mouse over the "Requires attention", the tooltip says "In orde= r to continue erasure, please perform manual factory reset". It occurs for = all the Oppo and Realme devices regardless of the device models.
Factory reset is one of the mandat= ory steps to satisfy erasure standards supported by BMDE. Generally, BMDE h= ost machine automatically starts a factory reset by sending commands to tar= get devices, expecting all files and configurations to be deleted during a = factory reset.
Blancco found has discovered that = Oppo and Realme device leaves some information intact during a factory rese= t when it was started through commands while a manual factory reset clears = them.
For a better security, we decided = in July of 2021 to force a manual factory reset step. Now BMDE always asks = users to start factory reset manually for Oppo and Realme devices.= p>
Open [Settings] application on the= smartphone, navigate to [Additional settings] > [Back up and reset] >= ; [Factory data reset], and perform "Erase All Data" or "<= strong>Erase All Content & Settings".
Then the "Requires attention" will=
disappear and erasure process will move forward.