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If you want to see ticket reported by our organization, select corresponding organization under the "Shared with my organizations" section. (NOTE. If you don't have the organization view available, please contact Blancco Technical Support in order to start using this feature.)

Picture 7.

All the ticket history, including the status changes, can be accessed by clicking the ticket’s “Reference” ID. The “Activity” section lists all the events and comments related to the ticket. To add comments to the ticket, click the “Comment on this request…” section, click the “Add” button and type in your comment and it will be visible for the Technical Support Team member handling the ticket.