Page History

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• Known Issues in Diagnostics Application.
  • Android Q support:
    • Version 3.5.2 does not support Android devices with OS version 10 (Q). It has been observed that some devices do not behave smoothly.
  • SD-3741: NFC test iOS: App does not seem to wait for the NFC test to finish. The NFC search popup stays on screen until NFC tested,and on the background next tests are run.
    • Workaround: Run diagnostics in Timer mode OFF or increase test timeouts to maximum time for this particular test.
  • Rare issue observed on home screen test failed to run on iOS devices -> the timer got off track, the timer runs too fast for the following tests.
    • Did not reproduce easily.
  • SD-3706: iOS 12.4 only, Light test is not getting performed if auto-brightness setting of device is OFF.
    • By default this setting is ON and won’t have any issues. But,
    • In case such issue is observed then user needs to make sure, auto-brightness setting is ON.
    • To get there, select "General" in the Settings app, then "Accessibility." On the next page, tap on "Display Accommodations," and you'll see the toggle for "Auto-Brightness.”.
  • PHEN-4214 - Blancco diagnostic app doesn't open on iOS devices running 12.2 or older after updating to BMDE 4.0
    • iOS version needs to be 12.3 or higherWith older iOS version BMDE 3.11 version can be used.