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As Blancco continues to work with Lenovo support, it is also recommended that our customers engage Lenovo directly to report such an issue if impacting production environments. If you are experiencing this issue, please submit a new support ticket with the details of the affected machines and issue reports from the machines, and we will continue to collect all customer reports.

Info

Update Nov 2, 2018:

Thus far, Lenovo has been unwilling to make changes to this feature.  We still recommend customers to create a support case with Lenovo if possible.

Workarounds:

  1. Remove the drive from the unit, then erase using NIST Purge Level
  2. Erase using NIST Clear Level
  3. BDE 6.6 will include a feature with fallback functionality specific to NIST.  If NIST Purge fails, the customer can automate the workflow to subsequently run NIST Clear.
Info

Update Dec 5, 2019:

Good news! We have found some alternatives allowing to purge successfully some Lenovo models with Blancco Drive Eraser. The list of models (non-exhaustive) is below:

  • ThinkCentre M720t, M720s, M720q, M710q, M710t, M710s
  • ThnkPad ThinkPad L470, T570, X270, Yoga 370, L480, L380, X280, X380 Yoga, 13

If your Lenovo model is identical or falls under the same family of machines, please contact your Blancco Support for additional information.

Info

Update Nov 2, 2018:

Thus far, Lenovo has been unwilling to make changes to this feature.  We still recommend customers to create a support case with Lenovo if possible.

Workarounds:

  1. Remove the drive from the unit, then erase using NIST Purge Level
  2. Erase using NIST Clear Level
  3. BDE 6.6 will include a feature with fallback functionality specific to NIST.  If NIST Purge fails, the customer can automate the workflow to subsequently run NIST Clear.