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Blancco provides support coverage worldwide, with including 14 locations strategically distributed to provide support in 7 different languages: English / German / Spanish / French / Finnish / Japanese / Chinese. We leverage a multi-tiered support organization to ensure adequate coverage of all issues from customers/partners, including succession planning for each of our valued resources.
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Contacting Global Support via Telephone (Recommended for Critical Severity/Priority Issues)
English speaking technical support agents Technical Support Engineers are available to assist our customers during regular business hours 8am-5pm, as well as weekend hours (Sev-1 only) for Enterprise Support Plan for “Support Plan Enterprise” customers. Contact the regional support center as appropriate.
United States |
+1 800833-304-0615Open hours: 8am-5pm local374-0744 |
Canada |
+1 604-853 3833 |
Open hours: 8am-5pm local |
Central / South America |
+52 55 4627 4100 |
+52 55 4627 1576 |
Open hours: 8am-5pm local |
437-703-0609 |
United Kingdom |
+44 127-9874988-580Open hours: 9am-5:30pm local1543 |
France |
+33 353-320-061 |
Central Europe / DACH |
+49 714-195660-25Open hours: 8:30am-5pm local1503-9004 |
Finland |
+358-207942-433-854Open hours: 8am-5pm local704-945 |
India |
+91 20 6744 2805 |
Open hours: 8am-5pm local |
Japan |
+81 3 5772 7496Open hours: 9:30am-6pm local |
Korea |
+82 2 578 7491 |
Open hours: 8am-5pm local |
Malaysia |
+603 2242 3930 |
| Open hours: 8am-5pm local |
Australia / New Zealand |
+61 2 80513107 |
Open hours: 8am-5pm local |
Weekend Support (Sev-1 with Support Plan Enterprise) |
x-xxx-xxx-xxxxAllow for 4 hour callback |
Support Escalations
In order to best assist our customers in gaining further traction on documented support issues, outside of standard incident processing workflow, we have put together the following as a guide.
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