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After starting an erasure, in case your erasure does not start or errors start counting under the drive or the software seems unresponsive, the problem can relate to one of the following reasons:

1. Check that the drive is properly connected to the machine (power cable and interface cable). Lack of proper connection can result in read/write errors.
2. Check that the drive is not locked in any way. There are special locks that can prevent all read/write operations on the drive. One of them is the OPAL security feature that can be enabled either by the computer manufacturer or by the computer owner. Blancco Drive Eraser / Blancco 5 cannot deal (yet) with the OPAL security feature and this feature has to be removed manually prior erasure. In order to remove this security feature, a PSID Revert command has to be issued to the drive. This command returns the drive to its factory state where it can be erased as normally. The PSID Revert command requires a software tool, as well as an access to the PSID (Physical Security ID) which is printed on the drive’s label. The software tool that issues the PSID Revert command depends on the drive manufacturer/model. Below is a list of tools that are required for specific manufacturer's drives:
   • Western Digital/SanDisk drives: Crypto Erase Tool
   • Seagate drives: SeaTools
   • Samsung drives: Samsung Magician
   • Intel drives: SSD Pro Administrator
   • Micron/Crucial drives: Storage Executive
   • Kingston drives: SSD Manager
   • SK Hynix drives: Drive Manager
   • If these links do not work, try googling for example: “PSID Revert Crucial” to get information on the procedure for Crucial drives.
3. Other reasons may exist and they should be checked case by case. Make sure that you save a Blancco Drive Eraser / Blancco 5 issue report after witnessing the problem and then contact the Blancco Technical Support.