Versions Compared

Old Version 3

changes.mady.by.user James Williams

Saved on

compared with

New Version 4

changes.mady.by.user James Williams

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Problem

After drives have a drive has been erased with the Blancco Drive Eraser Software they , the drive cannot be detected in the storage array they were that it was erased in. 

Cause

The array is most likely set up to detect the drives in a specific way or the drives need to be formatted to a specific file system to be detected again. 

Resolution

It would be advised Some suggestions would include, to check the storage array manual array manual to find information about the setup configuration needed for new drives connecting to the storage array. 

...

If further issues are not resolved following the processes above, please contact the Technical Support Team via the support.blancco.com website using the instructions in the following article - I have a technical issue, how do I contact the Technical Support?