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  1. Navigate to Live Management page under Process Management.
  2. Select correct Drive eraser session.
  3. Select "Fetch Issue report" from Manage Session drop menu.
  4. Write a problem description to the "Comment" field.
  5. Refresh "Live Management" page and download issue report from "Manage Session" Drop menu.

In addition to collecting the issue report, there should a description of the technical issue included in the support ticket: