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As Blancco continues to work with Lenovo support, it is also recommended that our customers engage Lenovo directly to report such an issue if impacting production environments. If you are experiencing this issue, please submit a new support ticket with the details of the affected machines and issue reports from the machines, and we will continue to collect all customer reports.
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Update May, 2021: Drive Eraser 6.17.0 allows running Purge-level erasure on some of these Lenovo devices equipped with NVMe drive. Depending on the machine configuration Blancco SSD Erasure method or NIST 800-88 Purge should be capable of purging the drive. In case both of the erasure methods fail on purging the drive, the Purge-level erasure result can still be achieved by connecting the drive to another host machine for erasure. |
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Update Dec 5, 2019: Good news! We have found some alternatives allowing to purge successfully some Lenovo models with Blancco Drive Eraser. The list of models (non-exhaustive) is below:
If your Lenovo model is identical or falls under the same family of machines, please contact your Blancco Support for additional information. |
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