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Due to the impact of frequent changes from Apple, it is recommended to set the iOS firmware download settings to ‘disable’ automatic download.  More information on available settings can be found here HERE.

Info

Update Dec 6, 2018:

Apple has released 12.1.1 last night, earlier than anticipated.

Current testing with BMDE indicates that 12.1.1 does not address the erasure issue with 12.1, and also requires the device to be manually reset to get into recovery mode (home button + power button for 5-10secs), then connect to iTunes.

Recommendation is to use iOS version 12.1 for now.

Manage the source for the Apple version information using the BMDE 3.8.3 feature, as described in the notes below on Nov 28th, ensuring that the source is changed back to Blancco.

Solution – Blancco is still planning to release 3.8.4 on Dec 11th, which gives users the ability to perform an iOS Factory Reset as part of the automated workflow, however, the true fix will need to come from Apple.

Info

Update Nov 28, 2018:

Apple has stopped signing iOS 12.0.1 firmware files, so it is required to use iOS 12.1.

To make sure that Blancco Mobile Device Eraser downloads and uses the latest iOS 12.1 which is signed, Apple version information needs to be downloaded from the Apple servers.

Follow the instructions mentioned below in order to manage the source for the Apple version information.

  1. Navigate to Login Screen > Settings > Synchronization Service.
    1. If Synchronization Service is disabled you should only see a dropdown menu to select "version.xml source".
    2. If Synchronization Service is enabled, you can manage this settings from your "server" machine, under the "Firmware DL Settings".
  2. Make sure to select "Apple" as an version.xml source

It is required to manually update the information from the Apple servers after changing the source:

  1. Login to the system
  2. Go to Settings > iOS > Update Apple firmware version information manually > click "Update now"

After these steps you can process iOS devices by following the workaround option 1 described previously in this article.

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