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• Disconnect and connect device a couple of times during the erasure.

  • First re-connect might be needed right after download finishes and erasure gets started.

  • After erasure is restarted user should be prepared to reconnect the device quickly again when the progress gets to 7%. From there erasure should continue automatically and is expected to finish ok.

• Rollback to use the older version.xml instead of iOS 12.1:

1. Copy Download and copy version.xml to USB stick  http://download.blancco.com/32FgdsTER400/b5m/stick: Download version.xml
2. Insert USB stick in BMDE machine and in Erasure App go to Settings > iOS > Storage > ManageStorage > Import
3. Find the stick and version.xml and click Import.  After completed you should have an older version.xml and it will flash 12.0.1

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