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Update Nov 9, 2018:

Mobile Device Eraser 3.8.3 version released to improve the behavior with this issue. This version will point the software to load iOS 12.01 until Apple provides an updated version of the firmware. See the release notes here: Blancco Mobile Device Eraser 3.8.3 is now released!

In BMDE 3.8.3 user can define the source from where to download the Apple version information. This can be controlled from Login Screen > Settings > Synchronization Service.

If Synchronization Service is disabled you should only see a dropdown menu to select "version.xml source". If Synchronization Service is enabled, you can manage this settings from your "server" machine, under the "Firmware DL Settings".

Note! This setting only defines from where the version information is downloaded when the version information is being updated. Changing the this setting alone will not re-download the version information.

To update the version information to selected source, you need to:

1. Login to the system
2. Go to Settings > iOS > Update Apple firmware version information manually > click "Update now"