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The flash-loader which is extracted from the firmware file, is sent to the phone prior to flashing, fails to reboot the device. The structure of the flash-loader has likely changed due to iOS 12.1.
Solution:
Resolutions:
Blancco resolution: 3.8.4 due out Dec 11th, plans to include a Factory Reset option included in the workflow, which places the phone in a boot mode Blancco can recognize.
Apple resolution: Apple is planning to address the issue in 12.1.x, due out on Dec 11thThis is currently under investigation.
Workarounds:
Option 1: Disconnect and connect device a couple of times during the erasure.
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Update Nov 6, 2018: The root cause is currently identified as an issue with USB interfaces introduced by iOS 12.1. As the issue originating from the Apple firmware, also the fix for this behavior should be provided by Apple. Workaround mentioned above can be used to process these devices for now. |
Resolutions:
Blancco Resolution: 3.8.4 due out Dec 11th, plans to include a Factory Reset option included in the workflow, which places the phone in a boot mode Blancco can recognize.
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