|Created date||Updated date||Affects version||Fix version|
|Mobile Diagnostics and Erasure - all versions||N/A|
All Android devices starting from Android version 5.1 have a new security feature: device protection a.k.a. or factory reset protection a.k.a "kill switch"(FRP). Device Protection/Factory Reset Protection is automatically enabled when user sets up a Google Account to the device. It is meant to protect the phone from unauthorized access (phone lost or stolen) . Device protection is enabled by setting screen lock and creating a Google account in the deviceand the feature prevents use of the device after a factory reset until the corresponding Google Account credentials are provided.
If device protection is enabled, it will be not be possible to access the device, and thus it will not be possible to erase the device with Blancco 5 Mobile Diagnostics and Erasure. Device can by unlocked by providing the Google account credentials of the previous owner.
Whenever such account is detected on a connected device, Blancco Mobile Diagnostics and Erasure software will inform the user to remove the accounts (see below screenshot as a reference) in order to proceed with the processing of the device.