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If none of the HASP related issues listed above do not seem to be the problem in your case, contact Blancco's Technical Support team and remember to include the following information when submitting your issue ticket:

  • HASP key number (the number on the key chain).
  • What erasure software are you using? Make sure that you specify which product you are using. 
  • Also make sure that the licenses always need to match the used Blancco product.