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Blancco 5 Mobile Diagnostics and Erasure is not able to fetch IMEI for Windows Phone devices. The protocol that B5M BMDE uses in erasure doesn't allow fetching the IMEI code. To be able to fetch IMEI code, it would be required to install an application on the device, which would make the erasure process highly inefficient.

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  • Find out the device serial number using Windows
    • Connect Windows Phone device to Windows
    • Go to Windows Explorer, find the Windows Phone and open the properties for the device
  • Find out the device serial number from Blancco 5 Mobile Diagnostics and Erasure
    • The serial number is displayed in the erasure report
  • Compare these two serial numbers (see the attached screenshots)

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