Page History

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• News: The latest product release and Blancco Support related news (Picture 1).
  
• Knowledge Base: Basic information about the products, user manuals and other documentation and the knowledge base articles that help in solving technical issues with Blancco products.
  • There are separate categories for each Blancco main product segment: Erasure, Erasure Software Tools, Diagnostics and Hardware.
  • In addition the Knowledge Base section contains "General Support Articles" and "Web Store FAQ", which are excellent for troubleshooting Blancco product evaluation and Web Store related issues.
• Support Documentation: The most essential Blancco Technical Support related documentation
  • Blancco End User License Agreement: Link to the Blancco End User License Agreement
  • Blancco Product Support Lifecycle Policy: Information about Support availability for Blancco products
  • Portal Quick-start Guide: This page
    
  • Reporting a software vulnerability: Instructions for reporting any suspected software vulnerabilities.
    
  • Technical Support Handbook: Detailed information about the Blancco Technical Support Team and its functions
    • Also available in an article format under "Support Documentation".
      
      

Picture 1. News section

Picture 2. Support Portal structure

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