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Drive Eraser 6.10.0 and newerN/A

Problem

Erasure status is Not Erased and additional information of the erasure is "Erasure Target is offline".

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 System modelDisk modelRelated information
Panasonic Toughbook CF-52Intel SSDSC2BW240A4
HP ZBook 15 G2Seagate ST500LM000-1EJ162
HP 840 G2Seagate ST500LM000-1EJ162
Lenovo X240Intel SSDSC2BF180A5L
Dell E6420LITEONIT LAT-128M2S
HP Z620Seagate ST1000DM003-1CH162
Dell E7270Liteon CV3-8D128-11Liteon CV5-8Q256-HP SATA SSD fails the erasure with Blancco SSD method

Cause

Possible cause of "Erasure target is offline" issue might be a firmware based erasure command which is executed on the drive during the erasure. The target drive or the machine reacts to the firmware command by disconnecting the drive that fails the erasure.

Resolution

Possible workarounds:

  • Reboot the device and erase with an erasure standard which performs an overwriting process such as Aperiodic Random Overwrite (Clear-level erasure)
  • Update disk firmware  (If update available)
  • Update computers BIOS (If update available)

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