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Technical Support Engineers are available to assist our customers during regular business hours 8am-5pm, as well as weekend hours for “Support Plan Enterprise” customers. Contact the regional support center as appropriate.
| Location | Phone number |
|---|---|
| United States | +1 833-374-0744 |
Canada | +1 437-703-0609 |
| United Kingdom | +44 127-988-1543 |
France | +33 353-320-061 |
| Central Europe / DACH | +49 714-1503-9004 |
Finland | +358-942-704-945 |
India | +91 20 71279275 |
Japan | +81 3 5772 7496 |
Korea | +82 2 578 7491 |
Malaysia | +603 2242 3930 |
| Australia / New Zealand | +612 8317 1123 |
| Weekend Support (Sev-1 with Support Plan Enterprise) | x-xxx-xxx-xxxx |
Support Escalations
In order to best assist our customers in gaining further traction on documented support issues, outside of standard incident processing workflow, we have put together the following as a guide.
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Technical Support will use internal system workflow processes and alerting mechanisms to be sure all incidents are receiving the appropriate level of response.
Region | Name | Title | Phone | |
|---|---|---|---|---|
APAC | Nandkumar Palkar | Director | nandkumar.palkar@blancco.com | +91 9967024237 |
| AMER | Aydin Hami | Region Manager | aydin.hami@blancco.com | 512.560.1268 |
| EMEA | Niko Puruskainen | Region Manager | niko.puruskainen@blancco.com | +358 207433850 |
Global | Jesse Kittleson | VP Global Support | jesse.kittleson@blancco.com | 602.402.1159 |