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Blancco Enterprise Erase E800 8 Bay Drive Eraser is an industrial-grade server solution designed for high volume data erasure usage. The E800 8 Bay Drive Eraser can be configured to handle any type of hard drive, including SAS, SATA, IDE, Fiber Channel and SCSI. 

Unit has no video
* If the E800 is not producing a monitor signal:  * Ensure that the VGA cable is in good working order and connections are secured. * Replace the monitor/or monitor cable.


Knowledge Base articles:

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Controller (HBA) and Hard Drives Check Procedure via HBA BIOS
HBA and Hard Drives Check Procedure via HBA BIOS: * FC HBA (LIS7204EP) - Ctrl + C key:  * Check the settings - set to default * Insert drives that are known to work and refresh - drive/s should be listed * SCSI HBA (Adaptec 29320LPE) - Ctrl + A ...
Controller Card (HBA) Check Procedure
* Reinstalling ("reseating") the HBAs: * Safely power down the unit, remove the power cord form the PSU. * Remove the chassis top cover. * Reinstall/reseat the HBA. * Reconnect the power cord and repeat the procedure for all the HBAs to make su...
E800 safety features
* The E800 Molex adapters come with safety features, including a fuse kit for each drive and a thermal kill switch for appliances with Fibre channel bays. * To check and replace a blown fuse, twist the black housing connecting the 5V (Red) and 12V (Ye...
Front USB Ports are not detected
* USB ports cable connections may come loose during shipping.  * Make sure all the cables are securely connected. The cables connected from the motherboard to this board may came loose during shipping.
Hard Drives Check Procedure
* Connect a drive to they system that is known to be functional. * Wait until the drive is stable. In majority of the cases the LED follows the logic shown below:  * SAS drive - RED LED is on/steady (not blinking) * SATA drive - RED LED is off ...
No drive(s) detected in the E800 drive bays (no drives showing in...
* There are three different methods to check drive connectivity:  * Controller (HBA) Check via CLI [http://support.blancco.com/index.php?/Knowledgebase/Article/View/553/127/controller-card-hba-check-procedure] * Hard Drives check via CLI [http://sup...
No power to to the E800 bays (Green LED is not lit)
* The backplane of the drive bays is designed with a Molex power connector, and it is possible that it could get loose during shipping. * Ensure that the drives are properly seated to the backplane connector, * The 3Amp Fast Acting fuse (if equippe...
The hardware unit does not power on
* Make sure that the power cord is connected to the power outlet and connected securely to the E800's Power Supply Unit (PSU), and that it is switched on. * Push the power on switch on the front of the E800. * Should the problem persist, then this m...

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