Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Blancco Enterprise Erase 2U Array Server Eraser appliance is an industrial grade server solution built to meet your high volume data erasure needs. The 2U Array Server Eraser appliance delivers a fast, reliable and certified erasure methodology in a portable form factor.


Knowledge Base articles:

Content by Label
showLabelsfalse
max100
showSpacefalse
sorttitle
cqllabel = "enterprise_erase_2u"

Note on 3PAR 10xxx Series

If you are currently attempting to erase a 3PAR 10xxx series with Blancco Enterprise Array 2U, please note:

  • There is a known issue with the 3Par 10xxx series where drive detection is incomplete.
  • The current work-around is to connect directly at the shelf level utilizing the fibre channel port on the front of the appliance
  • Please note the shelves will not support daisy-chaining

Note on 3PAR 7xxx Series

If you are currently attempting to erase a 3PAR 7xxxx series with Blancco Enterprise Array 2U, please note:

  • A direct connection over Fibre Channel will not work in this model
  • The connection will need to be established directly, utilizing the SAS HBA via a MiniSAS cable.
  • Attach a MiniSAS Cable to the MiniSAS Port labeled DP1 (either Node0 or Node 1)
  • The MiniSAS Port Labeled DP2 is for daisy chaining to the next enclosure
  • Processor Enclosure (DPE) cannot be daisy chain
  • Disk Enclosure can be daisy chained up to 4 enclosures MiniSAS HBA port on the 2U

Note on 3PAR 8xxx Series

If you are currently attempting to erase a 3PAR 7xxxx series with Blancco Enterprise Array 2U, please note:

  • A direct connection over Fibre Channel will not work in this model
  • A 6Gbps SAS HBA may not work in some case - please make sure to use 12Gbps SAS HBA
  • The connection will need to be established directly, utilizing the SAS HBA via a MiniSAS HD cable.
  • Attach a MiniSAS Cable to the MiniSAS HD Port labeled DP1 (either Node0 or Node 1)
  • The MiniSAS HD Port Labeled DP2 is for daisy chaining to the next enclosure
  • Processor Enclosure (DPE/PE) cannot be daisy chained - only direct connect 1:1
  • Disk Enclosure (DAE/DE)can be daisy chained up to 4 enclosures per MiniSAS HD HBA port on the 2U

Troubleshooting - No discovery of drives in Blancco Drive Eraser GUI

Hot Swap function is may not work in certain drive enclosures. Drive Enclosure/s need to be powered on and all drives are ready before powering up the 2U.

  • Power up the drive enclosures - if already powered up make  sure all other data cables (Optical,LAN, SAS etc.) not connected to the 2U HBA ports are unplugged
  • Wait for all drive to stabilize
  • Remove redundancies data cable form the drive enclosures
  • Power up the 2U, wait until all drives have stopped blinking - once up and running, wait a further two/three minutes
  • Wait until Blancco software is up
  • Make sure Management Console tab is connected and showing the correct license count needed
  • Confirm all drives are listed in GUI
  • If not, hit Refresh button and wait few minutes for all drives to be listed
  • If no drive is listed, check cabling and all ports are connected and no redundancies cabling are connected
  • If drives still not listed - hit Refresh again , and wait bit longer
  • Reboot the 2U