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Comment: Some refactoring done: added table for some of the most common models having the issue with RAID mode
Created dateUpdated dateAffects versionFix version

 

 

Drive Eraser - all versionsN/A

Sometimes Blancco Drive Eraser / Blancco 5 might might not be detect connected hard drives (one or more).even though the drives are fully functional and detected on the machine BIOS level.

For SATA drives:

  • This can happen if the hard drives have been set to IDE/ATA mode in BIOS.
    • SATA drives need to be set in either "AHCI" or "SATA native" mode (or similar) from BIOS/UEFI.

For NVMe drives:

  • Some devices require the BIOS/UEFI to be switched from RAID to AHCI mode in order to successfully present the drive to the system.
    • Usually this setting is available through "SATA Operation Mode" or "SATA Controller" (or similar) option in the BIOS.
      • If the device's controller doesn't support AHCI mode, you can remove the drive from the machine and run the erasure by connecting the drive to a supported machine.
    • This issue has been identified at least for the following devices:

      System manufacturerSystem modelDisk model(s)
      DellLatitude 3400BC501 NVMe SK hynix 256GB
      DellLatitude 5400N/A
      DellLatitude 7370THNSN5256GPUK NVMe TOSHIBA 256GB
      DellLatitude 7390 2-in-1KXG50ZNV512G NVMe TOSHIBA 512GB
      PC401 NVMe SK hynix 256GB
      DellPrecision 7720KXG50ZNV512G NVMe TOSHIBA 512GB
      DellOptiPlex 7050THNSN5256GPUK NVMe TOSHIBA256GB
      DellXPS 13 9365PM961 NVMe SAMSUNG 256GB
      LenovoMiix 720SK hynix HFS256GD9TNG-62A0A
      LenovoYoga 910

      SAMSUNG MZVLB512HAJQ-000L2
      SAMSUNG MZVLB512HBJQ-00007
      SAMSUNG MZVLV512HCJH-000L2
      SAMSUNG MZVLW512HMJP-000L2
      SAMSUNG MZVLV256HCHP-000L2
      SAMSUNG MZVLW256HEHP-000L2