| Created date | Updated date | Affects version | Fix version |
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Problem
After a drive has been erased with the Blancco Drive Eraser Software, the drive cannot be detected in the storage array that it was erased in.
Cause
The array is most likely set up to detect the drives in a specific way or the drives need to be formatted to a specific file system to be detected again.
Resolution
Some suggestions would include, to check the storage array manual to find information about the setup configuration needed for new drives connecting to the storage array.
It would also be advised to format the drives if the storage array still cannot see the drives during the new setup configuration process
If further issues are not resolved following the processes above, please contact the Technical Support Team using the instructions in the following article - I have a technical issue, how do I contact the Technical Support?