Sometimes it is possible that the bootable USB creation phase fails for due to some technical issue (write-protection, USB connection issue, etc.). This may lead into situation that the evaluation "license" is lost. "Blancco5Evaluation" software will display the following message on the screen: "We are sorry, but it appears that this email address has been used for an evaluation. Please contact us at email@example.com"
There are two options to fix the issue:
- Contact firstname.lastname@example.org and request a "license reset" for your evaluation account.
- Make sure that you provide Support with the same information that you filled to the registration form, so that we are able to locate your account.
- If you are in a hurry with the evaluation: Obtain a new evaluation "license" from the Blancco website by registering a different email address.
- If you do this, make sure that you try to avoid the issues with the USB stick by following the USB stick related troubleshooting instructions from this FAQ article.