|Created date||Updated date||Affects version||Fix version|
|Drive Eraser - All version||N/A|
Erasure of SSD and NVMe drives fails due to certain firmware based erasure commands failing or not being supported.
For example you can see one of the below mentioned failures being mentioned in the erasure report:
|ENHANCED SECURE ERASE command failed|
|SECURE ERASE command failed|
|FORMAT UNIT command failed|
|BLOCK ERASE EXT command failed|
|OVERWRITE EXT command failed|
|Cryptographic erasure has failed|
Certain erasure standards (and erasure settings) incorporate firmware based erasure rounds which are mandatory in order to successfully complete the erasure. In some cases the drive may not support these required firmware commands (due to lack of the implementation on drive's firmware) or the drive might be in a locked state which prevents using these type of commands.
The commands used are dependent on the details of the target drive, selected erasure settings and erasure standard.
As a workaround, such drives can be erased using erasure settings which do not include firmware based erasure rounds during the process. Note that this type of erasure process will provide a clear level erasure results which protects against non-invasive data recovery methods.
To do this follow below steps:
- On Drive Eraser user interface navigate "Erasure Options" and click the gear-icon (or use keyboard combination CTRL+G) to open additional "Erasure Options" menu.
- Disable “Enforce Blancco SSD method on SSD” checkbox and click on “OK” to save the settings.
- Change the erasure standard using the "Erasure Standard" dropdown menu. Select a standard which does not include firmware based erasure rounds, such as "NIST 800-88 Clear".
- Run the erasure.