To update your existing Blancco Mobile Diagnostics & Erasure configuration to work with the Blancco Management Portal follow step provided below.

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Blancco Mobile Diagnostics & Erasure
Blancco Eraser for Apple Devices



This page will provide step by step instructions on how to update communication settings for Blancco Mobile Diagnostics & Erasure. Same instructions apply for existing installations of Blancco Eraser for Apple Devices software.

Valid communication settings are required for report sending and may be required for license consumption as well.

Step by step instructions

This chapter contains instructions how to update the existing configuration with Blancco Management Portal details to allow future license consumption and report sending to Management Portal.

  1. Login to the Blancco Mobile Diagnostics & Erasure station.
  2. Open "Settings" and navigate to "General"-tab.
  3. Under "Blancco Management Portal Settings" section, update "Hostname/IP" with your Management Portal "Erasure Client Endpoint" and make sure proper port is defined.

    Erasure client endpoint is region specific, to find out your endpoint follow the steps provided here: How to confirm your Blancco Management Portal erasure client endpoint details?

  4. Update the "Username" and "Password" fields accordingly with your Management Portal details.
  5. After providing the updated details, connection will be automatically tested and "Connection status" indicator should turn green.
  6. Click "Apply" to save the settings.