After careful evaluation, we have made the decision to discontinue Basic Support Plan (SP3) effective September 12, 2023. For customers currently subscribed with SP3 we want to assure you that until your individual renewal dates approach, you will continue to receive the same level of SP3 support as before.
We strongly encourage you to consider transitioning to our Advanced Support Plan (SP2), which offers several advantages that we believe will greatly benefit your organization:
Transitioning to SP2 will minimize disruptions to your daily operations, provide enhanced protection for your valuable data, and offer a more comprehensive support experience. Our dedicated sales team will be available to provide support during the transition process. They will help guide your through the steps and address any questions or concerns you may have, ensuring a smooth and seamless transition.
If you have any questions or require further information about this update or the transition process, please reach out to your sales representative.