Sometimes it is possible that the bootable USB creation phase fails for due to some technical issue (write-protection, USB connection issue, etc.). This may lead into situation that the evaluation "license" is lost. "Blancco5Evaluation" software will display the following message on the screen: "We are sorry, but it appears that this email address has been used for an evaluation. Please contact us at sales@blancco.com"

There are two options to fix the issue:

  1. Contact evalsupport@blancco.com and request a "license reset" for your evaluation account.
  2. If you are in a hurry with the evaluation: Obtain a new evaluation "license" from the Blancco website by registering a different email address.