Created date | Updated date | Affects version | Fix version |
---|---|---|---|
|
| Drive Eraser 6.10.0 and newer | N/A |
Erasure status is Not Erased and additional information of the erasure is "Erasure Target is offline".
The issue has been seen with following computers and drives.
System model | Disk model | Related information |
---|---|---|
Panasonic Toughbook CF-52 | Intel SSDSC2BW240A4 | |
HP ZBook 15 G2 | Seagate ST500LM000-1EJ162 | |
HP 840 G2 | Seagate ST500LM000-1EJ162 | |
Lenovo X240 | Intel SSDSC2BF180A5L | |
Dell E6420 | LITEONIT LAT-128M2S | |
HP Z620 | Seagate ST1000DM003-1CH162 | |
Dell E7270 | Liteon CV3-8D128-11 | Liteon CV5-8Q256-HP SATA SSD fails the erasure with Blancco SSD method |
Possible cause of "Erasure target is offline" issue might be a firmware based erasure command which is executed on the drive during the erasure. The target drive or the machine reacts to the firmware command by disconnecting the drive that fails the erasure.
Possible workarounds:
Firmware based erasure commands are executed on a drive when one of the below erasure standards is being used or any of the mentioned "Erasure Options" are configured to be enabled:
More information for the erasure standards can be found within the Blancco Drive Eraser manual.
In situations where the erasure has failed due to the "Erasure target is offline" issue, Blancco would appreciate the following in order to get closer to a fix.