Created date | Updated date | Affects version | Fix version |
---|---|---|---|
| 6.10.0 and newer |
Erasure status is Not Erased and additional information of the erasure is "Erasure Target is offline"
The issue has been seen with following computers and drives.
Computer Model | SSD | |
---|---|---|
Panasonic Toughbook CF-52 | Intel SSDSC2BW240A4 | |
HP ZBook 15 G2 | Seagate ST500LM000-1EJ162 | |
HP 840 G2 | Seagate ST500LM000-1EJ162 | |
Lenovo X240 | Intel SSDSC2BF180A5L | |
Dell E6420 | LITEONIT LAT-128M2S | https://support.blancco.com/display/KB/Liteon+CV5-8Q256-HP+SATA+SSD+fails+the+erasure+with+Blancco+SSD+method |
HP Z620 | Seagate ST1000DM003-1CH162 | |
Dell E7270 | Liteon CV3-8D128-11 |
Possible cause of "Erasure target is offline" issue might be a firmware based erasure command which is executed on the drive during the erasure. The target drive or the machine reacts to the firmware command by disconnecting the drive that fails the erasure.
Possible workarounds:
Firmware based erasure commands are executed on a drive when following one of the bellow erasure standards and any of Erasure options that are configured to be enabled :
More info for the erasure standards can be found within the Blancco Drive Eraser manual.
When the erasure has failed due to the "Erasure target is offline" issue, before performing a new erasure, please reboot the machine.
Example erasure standards which do not contain firmware based erasure commands.
In situations where the erasure has failed due to the "Erasure target is offline" issue, Blancco would appreciate the following in order to get closer to a fix.