Created date | Updated date | Affects version | Fix version |
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| Virtual Machine Eraser - All versions | N/A |
When starting an erasure or displaying the license information with Virtual Machine Eraser the process fails due to "The license file could not be read (-24). Please contact support." error message.
This problem is caused by an issue related to the license.dat license file which is delivered as part of the Virtual Machine Eraser tarball.
In order for the software to work, license.dat file needs to be valid and properly accessible. The path to the license is configurable within the config.txt configuration file.
#The path to the license file. LicenseFile = "license.dat" |
To resolve the issue, make sure that: