| Created date | Updated date | Affects version | Fix version |
|---|---|---|---|
|
| Drive Eraser - all versions | N/A |
Sometimes Blancco Drive Eraser might not detect connected hard drives even though the drives are fully functional and detected on the machine BIOS level.
Some devices require the BIOS/UEFI to be switched from RAID to AHCI mode in order to successfully present the drive to the system. Usually this setting is available through "SATA Operation Mode" or "SATA Controller" (or similar) option in the BIOS.
If the device's controller doesn't support AHCI mode, you can remove the drive from the machine and run the erasure by connecting the drive to a supported machine. You can find more information from this page: No hard drive(s) detected and unable to configure BIOS to AHCI mode.
Most commonly the issue is caused by the lack of required drivers needed to support the RAID mode properly on Blancco Drive Eraser. This issue has been identified at least for the following devices:
| System manufacturer | System model | Disk model(s) |
|---|---|---|
| Dell | Latitude 3400 | BC501 NVMe SK hynix 256GB |
| Dell | Latitude 3410 | N/A |
| Dell | Latitude 5400 | N/A |
| Dell | Latitude 7370 | THNSN5256GPUK NVMe TOSHIBA 256GB |
| Dell | Latitude 7390 2-in-1 | KXG50ZNV512G NVMe TOSHIBA 512GB PC401 NVMe SK hynix 256GB |
| Dell | Precision 7720 | KXG50ZNV512G NVMe TOSHIBA 512GB |
| Dell | Precision 7740 | PC400 NVMe SK hynix 512GB KXG50PNV1T02 NVMe TOSHIBA 1024GB Micron 2200S NVMe 1024GB PM981a NVMe SAMSUNG 2048GB |
| Dell | OptiPlex 7050 | THNSN5256GPUK NVMe TOSHIBA256GB |
| Dell | XPS 13 9365 | PM961 NVMe SAMSUNG 256GB |
| Lenovo | Miix 720 | SK hynix HFS256GD9TNG-62A0A |
| Lenovo | Yoga 910 | SAMSUNG MZVLB512HAJQ-000L2 |