# Knowledge Base Canonical: https://support.blancco.com/space/KB/ > Dynamic module: Search Highlight (live content) # Welcome to $structureName > Dynamic module: Page Tree (live content) ## Navigation > Dynamic module: News (live content) ## Recent News **CQL:** `type = blogpost order by created desc` > Dynamic module: Activity Stream (live content) ## Recently Updated Content **CQL:** `type in (page, blogpost) and lastModified <= endOfYear() order by lastModified desc` --- - [Knowledge Base](https://support.blancco.com/space/KB/11632642.md) - [The SmartChk tablet is stuck at an Ubuntu loading screen with 5 white dots under it](https://support.blancco.com/space/KB/11632650.md) - [JAVA and OpenJDK version compatibility with Blancco Management Portal - On-Premise](https://support.blancco.com/space/KB/11632656.md) - [Reporting a software vulnerability](https://support.blancco.com/space/KB/11632672.md) - [Legal / Notices](https://support.blancco.com/space/KB/11632673.md) - [Diagnostics Products](https://support.blancco.com/space/KB/11632692.md) - [Hardware Products](https://support.blancco.com/space/KB/11632696.md) - [Drive Eraser](https://support.blancco.com/space/KB/11632699.md) - [Erasure Products](https://support.blancco.com/space/KB/11632700.md) - [Mobile Diagnostics and Erasure](https://support.blancco.com/space/KB/11632702.md) - [File Eraser / Blancco File](https://support.blancco.com/space/KB/11632706.md) - [LUN Eraser](https://support.blancco.com/space/KB/11632708.md) - [Virtual Machine Eraser](https://support.blancco.com/space/KB/11632712.md) - [Removable Media Eraser](https://support.blancco.com/space/KB/11632714.md) - [Erasure Software Tools](https://support.blancco.com/space/KB/11632725.md) - [Enterprise Erase E800](https://support.blancco.com/space/KB/11632731.md) - [24 Bay Drive Eraser](https://support.blancco.com/space/KB/11632733.md) - [High Volume Eraser](https://support.blancco.com/space/KB/11632735.md) - [Array Server Eraser](https://support.blancco.com/space/KB/11632737.md) - [Flash Appliance](https://support.blancco.com/space/KB/11632746.md) - [Mobile Retail Solution / SmartChk Kiosk](https://support.blancco.com/space/KB/11632752.md) - [Remote Support Solution / Smart Connect](https://support.blancco.com/space/KB/11632754.md) - [General Support Articles](https://support.blancco.com/space/KB/11632756.md) - [Are M.2 SSDs supported in Blancco Drive Eraser?](https://support.blancco.com/space/KB/11632789.md) - [FAQ](https://support.blancco.com/space/KB/11632790.md) - [Alternative boot modes for Blancco Drive Eraser](https://support.blancco.com/space/KB/11632792.md) - [Instructions / Configuration](https://support.blancco.com/space/KB/11632793.md) - [Management Console](https://support.blancco.com/space/KB/11632853.md) - [Custom debug boot mode in Blancco Drive Eraser](https://support.blancco.com/space/KB/11632888.md) - [License Activation](https://support.blancco.com/space/KB/11632891.md) - [Java related issues: Missing API components](https://support.blancco.com/space/KB/11632895.md) - [Offline EMS license activation to a HASP key](https://support.blancco.com/space/KB/11632897.md) - [Offline EMS license activation with Blancco Management Console](https://support.blancco.com/space/KB/11632899.md) - [Online EMS license activation to a HASP key](https://support.blancco.com/space/KB/11632901.md) - [Building a network boot environment for Blancco Management Console](https://support.blancco.com/space/KB/11632922.md) - [iPXE boot environment troubleshooting guide](https://support.blancco.com/space/KB/11632933.md) - [Is an empty database is required for a new Management Console installation?](https://support.blancco.com/space/KB/11632935.md) - [Is it possible to change the default communication port(s) for Blancco Management Console?](https://support.blancco.com/space/KB/11632937.md) - [Blancco Management Console service and Java related issues](https://support.blancco.com/space/KB/11632942.md) - [Blancco Management Console HASP and license related issues](https://support.blancco.com/space/KB/11632950.md) - [I am trying to access the Blancco Management Console page, but I am only seeing a blank page.](https://support.blancco.com/space/KB/11632958.md) - [Unable to import report .xml file into BMC because report file is bigger than 10Mb](https://support.blancco.com/space/KB/11632963.md) - [Verification process / Verification level of 1%](https://support.blancco.com/space/KB/11632970.md) - [Tested HBAs with Blancco Drive Eraser](https://support.blancco.com/space/KB/11632975.md) - [Erasing computers without any operating system (no OS installed) with Blancco Drive Eraser / Blancco 5](https://support.blancco.com/space/KB/11632979.md) - [What different hard drive sector block sizes does Blancco Driver Eraser support?](https://support.blancco.com/space/KB/11632983.md) - [What is Blancco Drive Eraser crash report and how can it be saved?](https://support.blancco.com/space/KB/11632986.md) - [What is Blancco Drive Eraser issue report and how can it be saved?](https://support.blancco.com/space/KB/11632991.md) - [Unsupported Network Adapter](https://support.blancco.com/space/KB/11632995.md) - [Blancco End User License Agreement](https://support.blancco.com/space/KB/11633004.md) - [Erasing UEFI machines with Blancco Drive Eraser / Blancco 5](https://support.blancco.com/space/KB/11633009.md) - [Erasing Apple computers with Blancco Drive Eraser](https://support.blancco.com/space/KB/11633011.md) - [Erasing without a display adapter](https://support.blancco.com/space/KB/11633014.md) - [Erasing low RAM machines (less than 1 GB) with Blancco Drive Eraser / Blancco 5](https://support.blancco.com/space/KB/11633019.md) - [Erasing Hybrid Drives with Blancco Drive Eraser / Blancco 5](https://support.blancco.com/space/KB/11633023.md) - [Erasing Microsoft Surface Pro](https://support.blancco.com/space/KB/11633040.md) - [Erasing external hard drives (USB, eSATA, firewire) and external drive docking stations](https://support.blancco.com/space/KB/11633048.md) - [Erasing SSD with Blancco Drive Eraser / Blancco 5](https://support.blancco.com/space/KB/11633050.md) - [Erasing selected or specific drive(s) only](https://support.blancco.com/space/KB/11633061.md) - [Erasure based on WinPE](https://support.blancco.com/space/KB/11633065.md) - ["Not enough Asset licenses" when saving an erasure report](https://support.blancco.com/space/KB/11633082.md) - [Known Issues](https://support.blancco.com/space/KB/11633083.md) - [Hard drive(s) not detected with Drive Eraser](https://support.blancco.com/space/KB/11633086.md) - [Common errors & troubleshooting](https://support.blancco.com/space/KB/11633091.md) - [Booting Blancco Drive Eraser / Blancco 5 from a CD or USB fails](https://support.blancco.com/space/KB/11633103.md) - [Data is found on the drive after a successful erasure](https://support.blancco.com/space/KB/11633108.md) - [Erasure does not start (stuck at 0%, error messages, unresponsive software, etc.)](https://support.blancco.com/space/KB/11633117.md) - [Erasure verification fails](https://support.blancco.com/space/KB/11633119.md) - [Boot issues with Blancco Drive Eraser](https://support.blancco.com/space/KB/11633122.md) - [How many times should an HDD be overwritten?](https://support.blancco.com/space/KB/11633157.md) - [What are HPAs and DCOs and why do they matter?](https://support.blancco.com/space/KB/11633160.md) - [Why is it challenging to erase SSDs?](https://support.blancco.com/space/KB/11633162.md) - [Will Blancco Drive Eraser securely erase an SSD?](https://support.blancco.com/space/KB/11633167.md) - [How can Blancco software help make your organization HIPAA compliant?](https://support.blancco.com/space/KB/11633169.md) - [General topics](https://support.blancco.com/space/KB/11633170.md) - [Accessing the BIOS and changing the boot sequence](https://support.blancco.com/space/KB/11633175.md) - [Can I run Blancco Erasure Software in Windows?](https://support.blancco.com/space/KB/11633180.md) - [How do I create a bootable Blancco CD from an ISO file?](https://support.blancco.com/space/KB/11633182.md) - [How can I use Blancco File to securely erase files and folders from my corporate IT infrastructure?](https://support.blancco.com/space/KB/11633198.md) - [Can Blancco File Eraser be used to erase files and folders on SAN storage?](https://support.blancco.com/space/KB/11633199.md) - [Can Blancco File Eraser be used to erase files and folders on USB sticks?](https://support.blancco.com/space/KB/11633200.md) - [Can Blancco File Eraser be used to erase files on tape drive?](https://support.blancco.com/space/KB/11633202.md) - [Can Blancco File Eraser shred free disk space over the network?](https://support.blancco.com/space/KB/11633203.md) - [How does Blancco File/LUN/Virtual handle SSDs?](https://support.blancco.com/space/KB/11633204.md) - [Erasing write-protected and encrypted files FAQ](https://support.blancco.com/space/KB/11633206.md) - [The license activation went well, but at the next start-up, the program has forgotten the registration information.](https://support.blancco.com/space/KB/11633207.md) - [The most common license activation related issues](https://support.blancco.com/space/KB/11633208.md) - [What does it mean when Blancco File Eraser asks me if I want to erase previous versions of my file/folder?](https://support.blancco.com/space/KB/11633209.md) - [What is “slack” (or slack space) and how does Blancco File Eraser handle it?](https://support.blancco.com/space/KB/11633210.md) - [What is the difference between Blancco File Eraser Home Edition and Blancco File Eraser Data Center Edition?](https://support.blancco.com/space/KB/11633211.md) - [Are the diagnostics tests automatic or does the user have to do something with the device?](https://support.blancco.com/space/KB/11633217.md) - [Mobile - Diagnostics](https://support.blancco.com/space/KB/11633218.md) - [Mobile - Erasure](https://support.blancco.com/space/KB/11633220.md) - [Can I select which diagnostics tests I want to run?](https://support.blancco.com/space/KB/11633232.md) - [How are the Blancco Mobile Diagnostics and Erasure - diagnostics tests completed?](https://support.blancco.com/space/KB/11633235.md) - [How do I select if I want to run erasure or diagnostics?](https://support.blancco.com/space/KB/11633236.md) - [How does the diagnostics test for Wi-Fi work?](https://support.blancco.com/space/KB/11633237.md) - [How is the overall result of diagnostics determined?](https://support.blancco.com/space/KB/11633238.md) - [How many devices can be processed (diagnostics) at the same time?](https://support.blancco.com/space/KB/11633239.md) - [How much time does it take to run diagnostics on a device?](https://support.blancco.com/space/KB/11633241.md) - [I cannot start diagnostics. The 'Start testing' button is not available.](https://support.blancco.com/space/KB/11633242.md) - [I cannot start diagnostics. The device icon goes to "INSTALLING" status, but right after that to "UNINSTALLING" status.](https://support.blancco.com/space/KB/11633243.md) - [I get "Unable to Verify" error message when trying to establishing trust for the diagnostics app.](https://support.blancco.com/space/KB/11633244.md) - [Is it possible to re-run some of the diagnostics tests if they do not pass?](https://support.blancco.com/space/KB/11633245.md) - [What do I need to get started with diagnostics?](https://support.blancco.com/space/KB/11633246.md) - [Apple (iOS)](https://support.blancco.com/space/KB/11633248.md) - [What needs to be done for the devices before running diagnostics?](https://support.blancco.com/space/KB/11633249.md) - [Android](https://support.blancco.com/space/KB/11633251.md) - [Why is diagnostics application on a device started in login screen?](https://support.blancco.com/space/KB/11633252.md) - [How do I boot up the Blancco Driver Eraser?](https://support.blancco.com/space/KB/11633254.md) - [I need to erase a certain drive from my computer. How can I do it without erasing everything?](https://support.blancco.com/space/KB/11633256.md) - [I want to erase my phone before selling/recycling it. How can I do it?](https://support.blancco.com/space/KB/11633257.md) - [Is it possible to boot Blancco Erasure Software from a USB flash memory drive?](https://support.blancco.com/space/KB/11633259.md) - [My device was lost/stolen. Can you execute remote erasure?](https://support.blancco.com/space/KB/11633261.md) - [The computer I want to erase has no operating system. What can I do?](https://support.blancco.com/space/KB/11633262.md) - [Where should I save my erasure reports?](https://support.blancco.com/space/KB/11633263.md) - [Why can't I log into support.blancco.com with my cloud.blancco.com account login (and vice-versa)?](https://support.blancco.com/space/KB/11633264.md) - [Drive Eraser Configuration Tool](https://support.blancco.com/space/KB/11633295.md) - [Download: Blancco Drive Eraser Image Configuration Tool](https://support.blancco.com/space/KB/11633297.md) - ["Error creating of MBR"](https://support.blancco.com/space/KB/11633300.md) - [USB Creator](https://support.blancco.com/space/KB/11633301.md) - [Download: Blancco USB Creator](https://support.blancco.com/space/KB/11633303.md) - [Known USB boot issues](https://support.blancco.com/space/KB/11633304.md) - [Download: Blancco HASP Tool](https://support.blancco.com/space/KB/11633306.md) - [HASP Tool [Legacy]](https://support.blancco.com/space/KB/11633307.md) - [Android related issues and troubleshooting](https://support.blancco.com/space/KB/11633309.md) - [Can an Android device be erased if it is locked?](https://support.blancco.com/space/KB/11633310.md) - [What are the average erasure times for Android and iOS devices?](https://support.blancco.com/space/KB/11633313.md) - [What can be done if an Android erasure gets stuck at 0%?](https://support.blancco.com/space/KB/11633316.md) - [What can be done if Android device gets stuck in the finalizing phase?](https://support.blancco.com/space/KB/11633317.md) - [What is Android Device Protection and what is the impact on erasure?](https://support.blancco.com/space/KB/11633318.md) - [What is Samsung KNOX and what is the impact on erasure?](https://support.blancco.com/space/KB/11633319.md) - [Why do Apple devices need a firmware update and Android devices do not?](https://support.blancco.com/space/KB/11633322.md) - [Are iPods supported on Blancco Mobile Diagnostics and Erasure?](https://support.blancco.com/space/KB/11633324.md) - [Can an Apple device be erased if it is locked by passcode?](https://support.blancco.com/space/KB/11633326.md) - [Can an Apple device be erased if it is locked with Activation Lock (Find My iPhone)?](https://support.blancco.com/space/KB/11633327.md) - [Can the encrypted storage in iOS be erased?](https://support.blancco.com/space/KB/11633329.md) - [How does iOS smart reset work in different device states?](https://support.blancco.com/space/KB/11633333.md) - [How much time does it take to erase an iOS device?](https://support.blancco.com/space/KB/11633335.md) - [How to use the settings in iOS firmware download?](https://support.blancco.com/space/KB/11633337.md) - [I cannot download new firmware for an Apple device](https://support.blancco.com/space/KB/11633338.md) - [iOS related issues and troubleshooting](https://support.blancco.com/space/KB/11633339.md) - [Is any interaction needed on the iOS device during erasure?](https://support.blancco.com/space/KB/11633340.md) - [I have a technical issue, how do I contact the Technical Support?](https://support.blancco.com/space/KB/11633342.md) - [Is it possible to detect the status of Activation Lock (Find My iPhone)?](https://support.blancco.com/space/KB/11633343.md) - [Is it possible to erase iOS devices without network connection?](https://support.blancco.com/space/KB/11633344.md) - [Is it required to accept iOS device trust query?](https://support.blancco.com/space/KB/11633345.md) - [What is the benefit of Blancco Mobile Diagnostics and Erasure for erasing Apple devices?](https://support.blancco.com/space/KB/11633349.md) - [What is the benefit of iOS smart reset?](https://support.blancco.com/space/KB/11633350.md) - [Why does it take so long to erase an iOS device model that I haven't erased before?](https://support.blancco.com/space/KB/11633356.md) - [Why is a network connected needed for erasing Apple devices](https://support.blancco.com/space/KB/11633357.md) - [How to avoid Blancco Drive Erasure automatic Freeze Lock Removal procedure?](https://support.blancco.com/space/KB/11633358.md) - [Freeze Lock Removal: what it is and how to remediate possible issues](https://support.blancco.com/space/KB/11633359.md) - [Fail to save report, USB stick not detected](https://support.blancco.com/space/KB/11633361.md) - [Troubleshooting HASP USB dongle related issues](https://support.blancco.com/space/KB/11633362.md) - [Are Atom processors supported by Blancco Drive Eraser?](https://support.blancco.com/space/KB/11633368.md) - [Smart Array RAID controllers (CCISS): Erasure verification failures](https://support.blancco.com/space/KB/11633369.md) - [Which Microsoft Surface Pro devices are supported by Blancco Drive Eraser / Blancco 5](https://support.blancco.com/space/KB/11633370.md) - [I used the Blancco Drive Eraser and after the erasure my computer boots up to a black screen.](https://support.blancco.com/space/KB/11633389.md) - [When I start my computer the first thing I see is a Blancco report. How can I remove it?](https://support.blancco.com/space/KB/11633390.md) - [Is Blancco Drive Eraser able to erase Macs / Apple computers?](https://support.blancco.com/space/KB/11633391.md) - [Erasing "special" IT assets with Blancco Erasure Software (printers, switches, routers, cash registers, etc.)](https://support.blancco.com/space/KB/11633393.md) - [External hard drives (USB, eSATA, firewire) and external drive docking stations](https://support.blancco.com/space/KB/11633394.md) - [How can I securely erase data from SD cards and USB sticks?](https://support.blancco.com/space/KB/11633395.md) - [Can Blancco Removable Media Eraser be used to securely erase smartphones since they also have flash memories?](https://support.blancco.com/space/KB/11633398.md) - [Can Blancco Removable Media Eraser be used to securely erase SSD since it is also a form of flash memory?](https://support.blancco.com/space/KB/11633399.md) - [How do I securely erase virtual drives (LUNs) from a storage environment?](https://support.blancco.com/space/KB/11633406.md) - [Does Blancco LUN Eraser require "physical access" to the Data Center or SAN where you want to erase data?](https://support.blancco.com/space/KB/11633409.md) - [How can I upload my erasure reports into the Blancco Cloud or Blancco Management Portal if my ESXi hosts do not have an internet connection?](https://support.blancco.com/space/KB/11633410.md) - [How does Blancco File/LUN/Virtual Eraser handle SSDs?](https://support.blancco.com/space/KB/11633415.md) - [How does Blancco LUN Eraser handle compressed data?](https://support.blancco.com/space/KB/11633417.md) - [How does Blancco LUN Eraser handle DCO (Device Configuration Overlay), HPA (Host Protected Area) and remapped sectors?](https://support.blancco.com/space/KB/11633421.md) - [Speed optimization tips for Blancco LUN Eraser](https://support.blancco.com/space/KB/11633424.md) - [The most common basic Blancco LUN Eraser problems](https://support.blancco.com/space/KB/11633425.md) - [What can I do if my erasure process is based on WinPE and/or I cannot boot certain devices with Blancco Drive Eraser?](https://support.blancco.com/space/KB/11633433.md) - [How do I securely erase VMware virtual machines from ESXi host(s)?](https://support.blancco.com/space/KB/11633436.md) - [Can I erase virtual machines using our normal, already in place, data security policy which requires specific erasure standards such as HMG Infosec?](https://support.blancco.com/space/KB/11633439.md) - [Can I send a detailed erasure report of the erased virtual machine to an external customer?](https://support.blancco.com/space/KB/11633440.md) - [How do I identify and target a specific virtual machine for secure erasure?](https://support.blancco.com/space/KB/11633443.md) - [How long does an erasure take?](https://support.blancco.com/space/KB/11633445.md) - [Is the Virtual Machine name displayed in the erasure report?](https://support.blancco.com/space/KB/11633447.md) - [What are my choices for implementation?](https://support.blancco.com/space/KB/11633448.md) - [What if I don’t want to install Blancco Virtual Machine Eraser on all of my ESXi host servers?](https://support.blancco.com/space/KB/11633449.md) - [Hardware requirements and recommendations for Blancco Mobile Diagnostics and Erasure](https://support.blancco.com/space/KB/11633472.md) - [Controller (HBA) and Hard Drives Check Procedure via HBA BIOS](https://support.blancco.com/space/KB/11633555.md) - [Controller Card (HBA) Check Procedure](https://support.blancco.com/space/KB/11633556.md) - [E800 safety features](https://support.blancco.com/space/KB/11633558.md) - [Front USB Ports are not detected](https://support.blancco.com/space/KB/11633559.md) - [Hard Drives Check Procedure](https://support.blancco.com/space/KB/11633560.md) - [No drive(s) detected in the E800 drive bays (no drives showing in the Blancco 5 GUI)](https://support.blancco.com/space/KB/11633561.md) - [No power to to the E800 bays (Green LED is not lit)](https://support.blancco.com/space/KB/11633562.md) - [The hardware unit does not power on](https://support.blancco.com/space/KB/11633564.md) - [Unit has no video](https://support.blancco.com/space/KB/11633565.md) - [What is included in the shipment of Enterprise Erase E2400](https://support.blancco.com/space/KB/11633568.md) - [Note on 3PAR 10xxx Series](https://support.blancco.com/space/KB/11633569.md) - [Note on 3PAR 7xxx Series](https://support.blancco.com/space/KB/11633570.md) - [Note on 3PAR 8xxx Series](https://support.blancco.com/space/KB/11633571.md) - [Troubleshooting for 2U - No discovery of drives in Blancco Drive Eraser GUI](https://support.blancco.com/space/KB/11633572.md) - [Can Windows Phone be erased if the device screen is locked?](https://support.blancco.com/space/KB/11633581.md) - [Windows Phone](https://support.blancco.com/space/KB/11633582.md) - [Erasure process instructions for Windows Phone.](https://support.blancco.com/space/KB/11633583.md) - [How is the factory reset done for a Windows Phone?](https://support.blancco.com/space/KB/11633584.md) - [How much time does it take to erase a Windows Phone?](https://support.blancco.com/space/KB/11633585.md) - [Is any interaction needed on the Windows Phone device during the erasure?](https://support.blancco.com/space/KB/11633586.md) - [What are the pre-requisites for erasing Windows Phone?](https://support.blancco.com/space/KB/11633587.md) - [What Windows Phone operating system versions are supported?](https://support.blancco.com/space/KB/11633588.md) - [Why does Windows Phone erasure take so much time?](https://support.blancco.com/space/KB/11633589.md) - [Why isn't the IMEI information displayed in erasure report after erasing a Windows Phone device?](https://support.blancco.com/space/KB/11633590.md) - [Are installed applications removed in BlackBerry erasure?](https://support.blancco.com/space/KB/11633593.md) - [Blackberry](https://support.blancco.com/space/KB/11633594.md) - [BlackBerry has PIN as one of the identifiers, what is that?](https://support.blancco.com/space/KB/11633595.md) - [Can BlackBerry device be erased if it is locked?](https://support.blancco.com/space/KB/11633596.md) - [Does BlackBerry device need to be powered on for erasure?](https://support.blancco.com/space/KB/11633597.md) - [How much time does BlackBerry erasure take?](https://support.blancco.com/space/KB/11633598.md) - [Is BlackBerry Priv supported?](https://support.blancco.com/space/KB/11633599.md) - [Is diagnostics supported for BlackBerry?](https://support.blancco.com/space/KB/11633600.md) - [Is external memory card erasure supported?](https://support.blancco.com/space/KB/11633601.md) - [Is the BlackBerry operating system removed in the erasure process?](https://support.blancco.com/space/KB/11633602.md) - [What are the pre-requisites for erasing BlackBerry?](https://support.blancco.com/space/KB/11633603.md) - [What erasure standards are available for BlackBerry?](https://support.blancco.com/space/KB/11633604.md) - [What version of BlackBerry OS are supported?](https://support.blancco.com/space/KB/11633605.md) - [Why does BlackBerry device icon go to 'Requires attention' state when connected?](https://support.blancco.com/space/KB/11633606.md) - [PreInstall](https://support.blancco.com/space/KB/11633667.md) - [Blancco PreInstall MSI](https://support.blancco.com/space/KB/11633670.md) - [Blancco Mobile Diagnostics and Erasure hangs during login/logout](https://support.blancco.com/space/KB/11633677.md) - [NVMe Drives - Temperature indicator and thermal throttling](https://support.blancco.com/space/KB/11633982.md) - [Does Blancco Drive Eraser support drive hot swapping (or hot plugging)?](https://support.blancco.com/space/KB/11634000.md) - [Enabling "Format" option with Blacco USB Creator leaves only a little storage space on the USB device](https://support.blancco.com/space/KB/11634004.md) - [Some Motorola XT series mobile devices, with an operating version of 4.1.2 - 4.2.2, cannot be erased with BMDE](https://support.blancco.com/space/KB/11634027.md) - [How to connect your device to the Smartchk Kiosk](https://support.blancco.com/space/KB/11634043.md) - [How to trust Smartchk app on an iphone](https://support.blancco.com/space/KB/11634044.md) - [I connected an LG device to the SmartChk tablet but the tablet is unable to proceed.](https://support.blancco.com/space/KB/11634056.md) - [How to enable developer option in an android phone](https://support.blancco.com/space/KB/11634069.md) - [I cannot login into the SmartChk tablet. It keeps asking me for a password](https://support.blancco.com/space/KB/11634074.md) - [I see a weird menu bar/panel on the left hand side after starting the SmartChk tablet](https://support.blancco.com/space/KB/11634078.md) - [The SmartChk tablet boots to an error titled Dell Security Manager](https://support.blancco.com/space/KB/11634084.md) - [I am unable to start the SmartChk tablet](https://support.blancco.com/space/KB/11634088.md) - [Smartchk tablet is not registered to the correct location](https://support.blancco.com/space/KB/11634090.md) - [The SmartChk tablet boots to an error saying “Errors were found while checking the disk drive for /. Press F to attempt to fix the errors, I to ignore, S to skip mounting, or M for manual recovery”](https://support.blancco.com/space/KB/11634132.md) - [SmartChk tablet not connecting to internet OR Tablet kept dropping internet (intermittent connection) OR Tablet shows message “Currently we are facing internet issue”](https://support.blancco.com/space/KB/11634133.md) - [The keyboard on the tablet is typing letters twice](https://support.blancco.com/space/KB/11634144.md) - [The SmartChk tablet boots into primary colors (Red, Green, Blue, Yellow, etc.) and keeps flashing these colors on the screen](https://support.blancco.com/space/KB/11634145.md) - [Smart Connect application is saying the phone performance is not good.](https://support.blancco.com/space/KB/11634194.md) - [Smart Connect application gives an error “Activation failed” on the screen.](https://support.blancco.com/space/KB/11634197.md) - [My device is unable to scan Bluetooth devices. Showing Bluetooth test as failed.](https://support.blancco.com/space/KB/11634199.md) - [Smart Connect application is showing the quality of an image taken is bad.](https://support.blancco.com/space/KB/11634201.md) - [When I downloaded the Smart Connect application on my iPhone, it's showing an error message “Untrusted Enterprise Developer”](https://support.blancco.com/space/KB/11634203.md) - [Blancco Product Support Lifecycle Policy](https://support.blancco.com/space/KB/11634250.md) - [Support Documentation](https://support.blancco.com/space/KB/11634251.md) - [Technical Support Handbook](https://support.blancco.com/space/KB/11634265.md) - [Portal Quick-start Guide](https://support.blancco.com/space/KB/11634278.md) - [How to check license information from a HASP-key using LDK/EMS licensing?](https://support.blancco.com/space/KB/11634293.md) - [How I can verify Blancco ISO image integrity?](https://support.blancco.com/space/KB/11634311.md) - [Blancco SSD Erasure compliance with NIST 800-88](https://support.blancco.com/space/KB/11634347.md) - [Blancco PreInstall for Windows PE](https://support.blancco.com/space/KB/11634350.md) - [How to transfer licenses from Blancco Cloud account to HASP-key](https://support.blancco.com/space/KB/11634358.md) - [Is it possible to erase password locked drives with Blancco Drive Eraser?](https://support.blancco.com/space/KB/11634421.md) - [Installing CA signed certificate to authenticate Management Console AD integration via LDAPS](https://support.blancco.com/space/KB/11634423.md) - [Slow erasure speed when drive is connected to Dell H310 Raid Controller Card](https://support.blancco.com/space/KB/11634424.md) - [HASP free Management Console license container clone protection in a virtual environment.](https://support.blancco.com/space/KB/11634429.md) - [Report messages related to special areas handling](https://support.blancco.com/space/KB/11634442.md) - [How to configure and save your Blancco Cloud (or Management Console) credentials to Drive Eraser ISO image](https://support.blancco.com/space/KB/11634460.md) - [API documentation](https://support.blancco.com/space/KB/11634483.md) - [Issues occurring during with the drive hotplug](https://support.blancco.com/space/KB/11634528.md) - [Recommendations when erasing external USB drives](https://support.blancco.com/space/KB/11634539.md) - [Samsung PM951/PM981 NVMe SSD erasure fails with error: “FORMAT UNIT command failed."](https://support.blancco.com/space/KB/11634546.md) - [Re-enable MC root admin after failed login attempts - Version 4.2.2 and older](https://support.blancco.com/space/KB/11634585.md) - [Hard Drive contains password following a failed erasure with Drive Eraser](https://support.blancco.com/space/KB/11634588.md) - [Storage array not seeing drives after erasure](https://support.blancco.com/space/KB/11634589.md) - [DNS server error on Drive Eraser Software when connecting to cloud.blancco.com](https://support.blancco.com/space/KB/11634615.md) - [Using Blancco Preinstall MSI with encrypted hard drives/machines](https://support.blancco.com/space/KB/11634627.md) - [Erasure progress reset for drives connected to E800/E2400](https://support.blancco.com/space/KB/11634631.md) - ["The transaction log for database 'BMC_database' is full due to 'LOG_BACKUP'"](https://support.blancco.com/space/KB/11634664.md) - [Handling encrypted drives](https://support.blancco.com/space/KB/11634710.md) - [How to create a bootable USB drive using the Blancco USB Creator Tool](https://support.blancco.com/space/KB/11634719.md) - [How to achieve purge level erasure on Lenovo devices with NVMe drives](https://support.blancco.com/space/KB/11634791.md) - [Professional Services](https://support.blancco.com/space/KB/11634817.md) - [Blancco Mobile Device Eraser Issue Report](https://support.blancco.com/space/KB/11634841.md) - [Blancco Drive Eraser WLAN Support](https://support.blancco.com/space/KB/11634854.md) - [How to deploy OpenJDK on Windows](https://support.blancco.com/space/KB/11634951.md) - [Product Quick Start Guides](https://support.blancco.com/space/KB/11634993.md) - [Getting Started](https://support.blancco.com/space/KB/11634994.md) - [USB Creator Quick Start Guide](https://support.blancco.com/space/KB/11635008.md) - [IMEI missing with some Apple phones](https://support.blancco.com/space/KB/11635011.md) - [Management Console integration to external Systems](https://support.blancco.com/space/KB/11635053.md) - [Mobile Device Lock matrix](https://support.blancco.com/space/KB/11635056.md) - [Issues Logging into Blancco Support Portal](https://support.blancco.com/space/KB/11635077.md) - [Chromebook support on Blancco Drive Eraser](https://support.blancco.com/space/KB/11635095.md) - [Blancco Mobile Diagnostics and Erasure - Remote Support Tool](https://support.blancco.com/space/KB/11635110.md) - [Supported mounting adapters to erase loose M.2 (NGFF) drives using Blancco Drive Eraser](https://support.blancco.com/space/KB/11635160.md) - [Printer can not print with specified papersize](https://support.blancco.com/space/KB/11635175.md) - [Liteon CV5-8Q256-HP SATA SSD fails the erasure with Blancco SSD method](https://support.blancco.com/space/KB/11635181.md) - [Erasure of Android devices running Android 10 fails](https://support.blancco.com/space/KB/11635226.md) - [USB HW Test records the port type incorrectly e.g. 3.0 recorded as 2.0 - Drive Eraser 6.10 or newer](https://support.blancco.com/space/KB/11635236.md) - [The Blancco Configuration Tool stops working correctly after updating](https://support.blancco.com/space/KB/11635244.md) - [WiFi HW test failing on known supported Wifi card](https://support.blancco.com/space/KB/11635256.md) - [Mobile Online Solutions (Inhance) Support](https://support.blancco.com/space/KB/11635259.md) - [Virtual machine name is visible in vCenter and it has orphaned status after erasure.](https://support.blancco.com/space/KB/11635268.md) - [Huawei and Honor devices do not show up after USB debugging is enabled](https://support.blancco.com/space/KB/11635269.md) - [Why does the HASP tool show nothing or -1 for licenses on my HASP key?](https://support.blancco.com/space/KB/11635270.md) - [HGST SAS drives fails verification on Fujitsu Primergy RX series servers](https://support.blancco.com/space/KB/11635306.md) - [Why does my WinPE LUN Erasure report not show any hardware details?](https://support.blancco.com/space/KB/11635312.md) - [Does Blancco LUN (UNIX) require a valid certificate when using HTTPS](https://support.blancco.com/space/KB/11635321.md) - [Erasing SATA drives in caddies with interposers/adapters](https://support.blancco.com/space/KB/11635323.md) - [Java JMX RMI accessible on Blancco Management Console server](https://support.blancco.com/space/KB/11635325.md) - [Why do I get a "Out of resources" message when connecting more mobile devices](https://support.blancco.com/space/KB/11635329.md) - ["User account is locked" error while logging in to Blancco Management Console](https://support.blancco.com/space/KB/11635331.md) - [Why does my SSD/NVMe drive not allow for erasure or fails the erasure?](https://support.blancco.com/space/KB/11635333.md) - [Apple SSD is no longer being detected after erasure with Drive Eraser](https://support.blancco.com/space/KB/11635335.md) - [Blancco Virtual Machine Eraser shows error message "Connection timed out. Failed to open connection to host"](https://support.blancco.com/space/KB/11635336.md) - [Performing an upgrade/update of the Management Console fails.](https://support.blancco.com/space/KB/11635341.md) - [Blancco Management Console service doesn't start after running Windows updates.](https://support.blancco.com/space/KB/11635345.md) - [Booting Drive Eraser on Apple T2 devices](https://support.blancco.com/space/KB/11635357.md) - [Updating the grub boot files on Drive Eraser](https://support.blancco.com/space/KB/11635365.md) - [General instructions for installing a new SSL cert on BMC server](https://support.blancco.com/space/KB/11635374.md) - [Bluetooth test failing on random Android 10 devices](https://support.blancco.com/space/KB/11635394.md) - [After updating a Blancco Hardware Appliance only GRUB is displayed](https://support.blancco.com/space/KB/11635404.md) - [How to collect an issue report for Blancco Mobile Diagnostics & Erasure when the Report Issue Button is not available.](https://support.blancco.com/space/KB/11635417.md) - [Blancco Drive Eraser - "Not Enough Licenses" Error.](https://support.blancco.com/space/KB/11635421.md) - [Windows Update preceded by BlanccoPreInstall.exe fails with error "0x80073B92 - 0x20009"](https://support.blancco.com/space/KB/11635433.md) - [Quick Search on Blancco Cloud and Management Console](https://support.blancco.com/space/KB/11635452.md) - [Management Console update fails when updating to version 5.5.0](https://support.blancco.com/space/KB/11635459.md) - [How to update Blancco Management Console](https://support.blancco.com/space/KB/11635460.md) - [Drive Eraser Configuration Tool shows "Invalid configuration settings" error when importing configuration XML file](https://support.blancco.com/space/KB/11635461.md) - [Erasure fails due to Erasure target is offline](https://support.blancco.com/space/KB/11635466.md) - [Network Device Eraser](https://support.blancco.com/space/KB/11635488.md) - [Blancco Network Device Eraser - "Temporary network error"](https://support.blancco.com/space/KB/11635491.md) - ["The license file could not be read (-24)" error when starting erasure with Virtual Machine Eraser](https://support.blancco.com/space/KB/11635523.md) - [Cannot Start Erasure, BMC service doesn't respond](https://support.blancco.com/space/KB/11635538.md) - [Mobile Diagnostic application fails to install first time on Android devices](https://support.blancco.com/space/KB/11635555.md) - [Samsung Galaxy serial number/storage capacity detection issue](https://support.blancco.com/space/KB/11635565.md) - [Error 40005 is encountered when performing the installation of the PreInstall package](https://support.blancco.com/space/KB/11635567.md) - [iPXE booting issues: the booting gets stuck or the network is unreachable after booting.](https://support.blancco.com/space/KB/11635568.md) - [Mobile Diagnostics and Erasure Doesn't Detect Brother Label Printer](https://support.blancco.com/space/KB/11635586.md) - [Booting Blancco Drive Eraser fails on HP Z4 G4 Workstation](https://support.blancco.com/space/KB/11635587.md) - [How to collect log files and system information from the Management Console](https://support.blancco.com/space/KB/11635588.md) - [How to update existing print layout templates when label printer label size changes](https://support.blancco.com/space/KB/11635591.md) - [How to collect log files from Blancco Network Device Eraser](https://support.blancco.com/space/KB/11635607.md) - [Diagnostics on iOS devices doesn't complete after uploading results](https://support.blancco.com/space/KB/11635622.md) - [Rate limit for API requests on the Blancco Cloud](https://support.blancco.com/space/KB/11635644.md) - [No hard drive(s) detected and unable to configure BIOS to AHCI mode](https://support.blancco.com/space/KB/11635645.md) - [Is there any self check (verification) method when erasing SSD or HDD?](https://support.blancco.com/space/KB/11635646.md) - [How to use the "contains" method in a workflow](https://support.blancco.com/space/KB/11635647.md) - [How are bad sectors detected and handled for SSDs or HDDs?](https://support.blancco.com/space/KB/11635648.md) - [Discrepancy between Blancco reported disk health status, and health status reported by other 1st party and 3rd party tools](https://support.blancco.com/space/KB/11635650.md) - [Drive Eraser boot process stopped with an error "This kernel requires an x86-64 CPU, but only detected an i686 CPU. Unable to boot - please use a kernel appropriate for your CPU"](https://support.blancco.com/space/KB/11635651.md) - [Clear Device cards from Blancco Mobile Device Diagnostic and Erasure UI](https://support.blancco.com/space/KB/11635652.md) - [How to create a Blancco bootable USB from MacOS?](https://support.blancco.com/space/KB/11635653.md) - [How to add non-default workflow tags to barcode in Blancco Mobile Diagnostics and Erasure](https://support.blancco.com/space/KB/11635654.md) - [Oppo and Realme devices "Requires attention" at the beginning of erasure process](https://support.blancco.com/space/KB/11635664.md) - [How to update Mobile Diagnostics and Erasure software using BETA Program](https://support.blancco.com/space/KB/11635670.md) - [Erasure failed due to firmware-based erasure commands failing](https://support.blancco.com/space/KB/11635677.md) - [Installing the HASP-key drivers under Linux](https://support.blancco.com/space/KB/11635678.md) - ["Certificate validation failed" error shown in Drive Eraser when licensing from Blancco Cloud (cloud.blancco.com)](https://support.blancco.com/space/KB/11635682.md) - [Drive Eraser displaying "Not enough licenses to start erasure" error when connected to a Management Console with sufficient licenses](https://support.blancco.com/space/KB/11635685.md) - [Remapped Sectors remain after successful erasure with Drive Eraser](https://support.blancco.com/space/KB/11635692.md) - [Erasure failing for SSD/NVMe drives due to erasure commands failing or not being supported](https://support.blancco.com/space/KB/11635720.md) - [USB Creator user interface not fully visible on a high resolution display](https://support.blancco.com/space/KB/11635724.md) - [Diagnostic tests fail initially but pass when tests are immediately run again](https://support.blancco.com/space/KB/11635730.md) - [Volume Key, Silent Key and Screen Lock key tests are not functioning correctly with iOS 15](https://support.blancco.com/space/KB/11635734.md) - [What is Enterprise USB Erasure Enablement and how to use it](https://support.blancco.com/space/KB/11635741.md) - [Drive model is shown as SandForce{200026BB} and capacity of 33KB](https://support.blancco.com/space/KB/11635756.md) - [Blancco Xcelerate](https://support.blancco.com/space/KB/11635791.md) - [How to retrieve or use custom fields for Blancco Management Console API](https://support.blancco.com/space/KB/11635830.md) - [No Hard Drive Detected on HP EliteDesk systems](https://support.blancco.com/space/KB/11635832.md) - [Why is there a "not enough licenses" error showing when erasing an NVMe drive?](https://support.blancco.com/space/KB/11635834.md) - [Changing Management Console memory allocation](https://support.blancco.com/space/KB/11635835.md) - [How to verify report is not tampered with?](https://support.blancco.com/space/KB/11635837.md) - ["Subscription Failed" error is shown when starting up Xcelerate unit](https://support.blancco.com/space/KB/11635845.md) - [Error "Could Not Display blancco-dect-linux.appimage" is shown when attempting to run the Drive Eraser Configuration Tool on Linux](https://support.blancco.com/space/KB/11635890.md) - [Management Console will not import erasure reports from Drive Eraser generated with Enterprise USB Enablement tool](https://support.blancco.com/space/KB/11635894.md) - [How to reset the Blancco Mobile Diagnostic and Erasure user password.](https://support.blancco.com/space/KB/11635905.md) - [Blancco Drive Eraser Boot Failure due to secure boot](https://support.blancco.com/space/KB/11635934.md) - [Blancco Label Printer](https://support.blancco.com/space/KB/11635939.md) - [How to setup SAML integration between the Blancco Management Console \ Blancco Cloud and Azure AD](https://support.blancco.com/space/KB/11635947.md) - [How to enable the detection, erasure, and hardware tests for Chrome OS devices](https://support.blancco.com/space/KB/11635951.md) - [Diagnostic application installation fails on Pixel 7 & Pixel 7 Pro when using legacy diagnostic application](https://support.blancco.com/space/KB/11635958.md) - [Management Console service will not start, or stops immediately after starting.](https://support.blancco.com/space/KB/11635967.md) - [How to collect Blancco Preinstall's logs](https://support.blancco.com/space/KB/11635978.md) - [Blancco Mobile Device Diagnostic & Erasure License history](https://support.blancco.com/space/KB/11635980.md) - [Apple M1 erasure- Connection with server failed with error 403](https://support.blancco.com/space/KB/11635983.md) - [Preinstall MSI execution failed - Logs says "The media is Write Protected"](https://support.blancco.com/space/KB/11635987.md) - ["Erase_mac.command is damaged and can't be opened" error](https://support.blancco.com/space/KB/11635994.md) - [NVMe Drive hotplug on a machine installed with Blancco Drive Eraser 7 doesn't work.](https://support.blancco.com/space/KB/11636004.md) - [Black Screen when booting with Blancco Drive Eraser](https://support.blancco.com/space/KB/11636007.md) - [Blancco Windows Applications Setup Tool user interface is not shown correctly.](https://support.blancco.com/space/KB/11636024.md) - [How to change license option and configure Management Console details to Blancco Mobile Diagnostic & Erasure.](https://support.blancco.com/space/KB/11636028.md) - [100 Remapped Sectors on multiple drives of the same make and model](https://support.blancco.com/space/KB/11636054.md) - [Cloud Incident Reports](https://support.blancco.com/space/KB/11636055.md) - [Privacy Policy](https://support.blancco.com/space/KB/11636056.md) - [09-12-2022 - Blancco Cloud Security Incident](https://support.blancco.com/space/KB/11636057.md) - [General information about Blancco Management Console logging](https://support.blancco.com/space/KB/11636070.md) - [Erasing servers and storage systems with Blancco Drive Eraser](https://support.blancco.com/space/KB/11636081.md) - [Blancco Eraser for Apple Devices Issue Report](https://support.blancco.com/space/KB/11636118.md) - [Eraser for Apple Devices](https://support.blancco.com/space/KB/11636122.md) - [Settings has a message "This iPhone is supervised and managed by Blancco BMDE."](https://support.blancco.com/space/KB/11636125.md) - [Management Portal](https://support.blancco.com/space/KB/11636129.md) - [Blancco Management Portal Upgrade Wizard](https://support.blancco.com/space/KB/11636134.md) - [How to confirm your Blancco Management Portal erasure client endpoint details?](https://support.blancco.com/space/KB/11636136.md) - [Feature comparison between Blancco Management Portal and Blancco Management Portal On-Premise](https://support.blancco.com/space/KB/11636142.md) - [Configuring Erasure Client Communication Settings](https://support.blancco.com/space/KB/11636153.md) - [Transferring Reports from Blancco Cloud to Blancco Management Portal](https://support.blancco.com/space/KB/11636155.md) - [Blancco Virtual Machine Eraser](https://support.blancco.com/space/KB/11636165.md) - [Updating Erasure Client Communications Settings](https://support.blancco.com/space/KB/11636166.md) - [Connecting Virtual Machine Eraser to Management Portal](https://support.blancco.com/space/KB/11636167.md) - [Blancco LUN Eraser](https://support.blancco.com/space/KB/11636172.md) - [Connecting LUN Eraser to Management Portal](https://support.blancco.com/space/KB/11636174.md) - [Blancco File Eraser](https://support.blancco.com/space/KB/11636177.md) - [Connecting File Eraser to Management Portal](https://support.blancco.com/space/KB/11636179.md) - [Blancco Drive Eraser](https://support.blancco.com/space/KB/11636181.md) - [Connecting Drive Eraser/Drive Verifier to Management Portal](https://support.blancco.com/space/KB/11636184.md) - [Blancco Mobile Diagnostics and Erasure](https://support.blancco.com/space/KB/11636186.md) - [Connecting Mobile Diagnostics & Erasure to Management Portal](https://support.blancco.com/space/KB/11636190.md) - [Blancco Removable Media Eraser](https://support.blancco.com/space/KB/11636194.md) - [Connecting Removable Media Eraser to Management Portal](https://support.blancco.com/space/KB/11636197.md) - [How to recover your Blancco Management Portal account?](https://support.blancco.com/space/KB/11636215.md) - [Management Portal - API](https://support.blancco.com/space/KB/11636255.md) - [API Keys](https://support.blancco.com/space/KB/11636257.md) - [Exporting reports using Management Portal API](https://support.blancco.com/space/KB/11636267.md) - ["Upgrade successful" banner shown after logging in to Blancco Cloud](https://support.blancco.com/space/KB/11636305.md) - [Mobile Diagnostics and Erasure Quick Start Guide](https://support.blancco.com/space/KB/11636307.md) - [Differences in Report Export API between Management Portal and Blancco Cloud](https://support.blancco.com/space/KB/11636310.md) - [Pagination and using cursor as part of Report Export API](https://support.blancco.com/space/KB/11636319.md) - [Example scripts for report exporting](https://support.blancco.com/space/KB/11636339.md) - [Drive Eraser Fails to Boot if Microsoft 3rd Party UEFI CA is not allowed/enabled](https://support.blancco.com/space/KB/11636351.md) - [Creating a License Entitlement on the Blancco Management Portal.](https://support.blancco.com/space/KB/11636353.md) - [License Usage with Workflows in Blancco Mobile Diagnostics and Erasure](https://support.blancco.com/space/KB/11636361.md) - [Best Practices for Loose Drive Processing](https://support.blancco.com/space/KB/11636362.md) - [How to Free up Disk Space in BMDE Installation](https://support.blancco.com/space/KB/11636364.md) - [WiFi not working on Drive Eraser despite SSID and credentials being correct](https://support.blancco.com/space/KB/11636367.md) - [How Does the "Resume erasure if interrupted" option work in Drive Eraser](https://support.blancco.com/space/KB/11636370.md) - [Drive Eraser Workflows](https://support.blancco.com/space/KB/11636374.md) - [How to include data from an asset report in an Intelligent Business Routing workflow](https://support.blancco.com/space/KB/11636376.md) - [Self Signed Certificate Error when connecting Blancco File Eraser to Blancco Management Console](https://support.blancco.com/space/KB/11636379.md) - [Root and terminal access on a BMDE station](https://support.blancco.com/space/KB/11636380.md) - [Two erasure licenses consumed when erasing Apple computers with certain NVMe drives](https://support.blancco.com/space/KB/11636382.md) - [Certain Cisco M4 (and newer) rack servers fail to boot due to signature error](https://support.blancco.com/space/KB/11636383.md) - [What causes battery hardware tests to fail in Drive Eraser?](https://support.blancco.com/space/KB/11636387.md) - [How to set erasure standard in Blancco Drive Eraser for Mac](https://support.blancco.com/space/KB/11636388.md) - [Report sending fails after running the erasure](https://support.blancco.com/space/KB/11636391.md) - [Sending reports when creating Drive Eraser workflows](https://support.blancco.com/space/KB/11636393.md) - [Drive Eraser SB ISO fails to boot on Secure Boot enabled devices](https://support.blancco.com/space/KB/11636396.md) - [Creating backup ISO from existing BMDE installation](https://support.blancco.com/space/KB/11636398.md) - [How to create a scheduled erasure tasks for Blancco File Eraser for Windows](https://support.blancco.com/space/KB/11636407.md) - [Managing users in Mobile Diagnostics and Erasure station](https://support.blancco.com/space/KB/11636416.md) - [How to export a summary report](https://support.blancco.com/space/KB/11636421.md) - [How to update Blancco Mobile Diagnostics and Erasure version](https://support.blancco.com/space/KB/11636428.md) - [Manual hardware test is not performed while using workflows with Drive Eraser](https://support.blancco.com/space/KB/11636439.md) - [Clearing CMOS on Blancco Hardware Appliances](https://support.blancco.com/space/KB/11636443.md) - [Apple iOS device processing preparations](https://support.blancco.com/space/KB/11636447.md) - [How to create intunewin package for Blancco Drive Eraser deployment](https://support.blancco.com/space/KB/11636454.md) - [Erasure of Apple system fails with "Apple configurator error"](https://support.blancco.com/space/KB/11636459.md) - [How to create a custom view listing only reports for Apple Mac devices processed by Eraser for Apple Devices](https://support.blancco.com/space/KB/11636461.md) - [How to create custom views in Management Portal](https://support.blancco.com/space/KB/11636467.md) - [Activating the File Eraser software with Management Portal for licensing](https://support.blancco.com/space/KB/11636473.md) - [Create a custom view to mimic the Management Console's "Summary reporting" feature](https://support.blancco.com/space/KB/11636476.md) - [Not enough licenses to start erasure](https://support.blancco.com/space/KB/11636479.md) - [Configure single sign-on with Management Portal](https://support.blancco.com/space/KB/11636492.md) - [eBay Refurbished Program grading criteria onboarding](https://support.blancco.com/space/KB/11636499.md) - [How to setup the Network Share feature on Blancco Drive Eraser?](https://support.blancco.com/space/KB/11636514.md) - [How to setup "Sync server" and "Client station" configuration](https://support.blancco.com/space/KB/11636518.md) - [File Eraser - Supported Operating Systems](https://support.blancco.com/space/KB/11636526.md) - [Blancco ESG Report 2023](https://support.blancco.com/space/KB/11636533.md) - [Troubleshooting](https://support.blancco.com/space/KB/11636570.md) - [Frequently Asked Question](https://support.blancco.com/space/KB/11636571.md) - [Common Problems](https://support.blancco.com/space/KB/11636573.md) - [Device Specific Issues](https://support.blancco.com/space/KB/11636574.md) - [GPT PMBR size mismatch is displayed when attempting the erasure of a Chromebook](https://support.blancco.com/space/KB/11636586.md) - ["Failed to load workflow" when editing or creating a new workflow](https://support.blancco.com/space/KB/11636591.md) - [Activating Your Blancco Management Portal Account](https://support.blancco.com/space/KB/11636594.md) - [Drive Eraser Quick Start Guide](https://support.blancco.com/space/KB/11636629.md) - [How to USB Boot Blancco Drive Eraser](https://support.blancco.com/space/KB/11636643.md) - [Management Console - Security](https://support.blancco.com/space/KB/11636649.md) - [License Snapshot](https://support.blancco.com/space/KB/11636680.md) - [What is a Bootable Asset Report and what can I do with it?](https://support.blancco.com/space/KB/11636719.md) - [How to create a Diagnostic workflow for use with a Mac computer](https://support.blancco.com/space/KB/11636726.md) - [How to configure a workflow to run diagnostic tests on a Mac computer](https://support.blancco.com/space/KB/11636734.md) - [Blancco Management Portal Upgrade Wizard for Channel Partners](https://support.blancco.com/space/KB/11636759.md) - [initramfs-bde-linux.img & initramfs-bde-linux-fallback.img BDE 7.12.0 files missing from PXE boot folders](https://support.blancco.com/space/KB/11636814.md) - [USB Creator 'invalid serial number' -error](https://support.blancco.com/space/KB/11636819.md) - ['Invalid Parameter' -error message when booting Drive Eraser](https://support.blancco.com/space/KB/11636823.md) - [Blancco Common License](https://support.blancco.com/space/KB/11636828.md) - [Management Portal (On-Premise)](https://support.blancco.com/space/KB/110493703.md) - [Updating from Blancco Management Console (On-premise) to Blancco Management Portal (On-premise)](https://support.blancco.com/space/KB/110559280.md) - [Managing On-premise BMPs](https://support.blancco.com/space/KB/111869974.md) - [Registration and Syncronization Process with Blancco Management Portal (On-Premise)](https://support.blancco.com/space/KB/119996519.md) - [Wi-Fi tests are skipped on Mac systems when using Blancco Eraser for Apple Devices](https://support.blancco.com/space/KB/152338446.md) - [Working with Blancco Management Portal - On-Premise Registration Problems](https://support.blancco.com/space/KB/157483014.md) - [Using proxy with Blancco Management Portal - On-Premise](https://support.blancco.com/space/KB/157745189.md) - [Drive label shows "TCG locked" or "TCG Password"](https://support.blancco.com/space/KB/158793750.md) - [Erasure, Diagnostic and FroyoHelper App are not installed on Xiaomi devices](https://support.blancco.com/space/KB/161316892.md) - [Blancco Licensing Bundles](https://support.blancco.com/space/KB/164200453.md) - [How to create a diagnostic workflow for use with Smart watches](https://support.blancco.com/space/KB/203423745.md) - [How to configure a workflow to process Smart watches](https://support.blancco.com/space/KB/203423793.md) - [Feature comparison between Blancco Management Portal On-Premise and Blancco Management Console](https://support.blancco.com/space/KB/241664084.md) - [Understanding Windows Autopilot Enrollment Status and User Experience](https://support.blancco.com/space/KB/260866352.md) - [Comparing Apple -erasure solutions](https://support.blancco.com/space/KB/261062683.md) - [Blancco Eraser for Apple Devices - Quick Start Guide](https://support.blancco.com/space/KB/261062698.md) - [Image Capture Best Practices](https://support.blancco.com/space/KB/300810258.md) - [Key Deploy](https://support.blancco.com/space/KB/301694977.md) - [How to force Windows Home on a device](https://support.blancco.com/space/KB/302055425.md) - [How-to articles](https://support.blancco.com/space/KB/302383105.md) - [Target size is Zero (-32)](https://support.blancco.com/space/KB/330268749.md) - [LUN Eraser shows error “Could not connect to server or local HASP” or “Failed to send report to MC” error](https://support.blancco.com/space/KB/330432526.md) - [How to reset Blancco Management Portal on Premise synchronization](https://support.blancco.com/space/KB/330727425.md) - [Installing Blancco Management Portal on Premise with Microsoft SQL connection using Integrated Windows authentication post logon windows password change](https://support.blancco.com/space/KB/330825729.md) - [Device fails to reconnect after the erasure error is shown](https://support.blancco.com/space/KB/331284483.md) - [How to add a company logo to the BMP and include it in the report template](https://support.blancco.com/space/KB/331481093.md) - [Forcing Windows Home on to a device](https://support.blancco.com/space/KB/343310346.md) - [Asset Reimaging](https://support.blancco.com/space/KB/343474177.md) - [Best Practices for image capture](https://support.blancco.com/space/KB/343605249.md) - [How to mount a USB drive on Ubuntu](https://support.blancco.com/space/KB/349437954.md) - [Managing Licenses in License Pools](https://support.blancco.com/space/KB/356614145.md) - [Drive Eraser for Mac: Error during the license query despite having the licenses.](https://support.blancco.com/space/KB/359268365.md) - [Blancco Drive Eraser ISO image configuration via CLI based Drive Eraser Configuration tool in Windows and Linux Environments.](https://support.blancco.com/space/KB/369000452.md) - [Export reports with custom name using custom fields](https://support.blancco.com/space/KB/374276097.md) - [Restoring MacBooks with M1/M2 Chips after performing BDE for Mac LUN package](https://support.blancco.com/space/KB/377061382.md) - [WinEraser](https://support.blancco.com/space/KB/399769612.md) - [WinEraser Issue Report](https://support.blancco.com/space/KB/400293900.md) - [BMP User Invite Not Accepted Within 14 Days: Next Steps and Resolution Guide](https://support.blancco.com/space/KB/402456577.md) - [Clarifying the Blancco File Eraser “Free Disk Space” functionality](https://support.blancco.com/space/KB/402522113.md) - [How to transfer licenses from Blancco Management Portal to an USB stick](https://support.blancco.com/space/KB/433127425.md) - [How to gather SAML Tracer logs](https://support.blancco.com/space/KB/482115585.md) - [How to connect Blancco Eraser for Apple Devices to Cambrionix Connect](https://support.blancco.com/space/KB/582582311.md) - [Cambrionix Hub Troubleshooting Checklist](https://support.blancco.com/space/KB/754352132.md) - [How to Search Mobile Erasure Reports by IMEI in BMP-OP](https://support.blancco.com/space/KB/842792966.md) - [How to create a license entitlement for a Blancco Management Portal On-Premise installation](https://support.blancco.com/space/KB/921534468.md) - [How to erase M-Series Apple Mac systems and reflash them with a specific macOS version](https://support.blancco.com/space/KB/963870722.md) - [Blancco Agentic Platform Beta](https://support.blancco.com/space/KB/1006632968.md) - [Step 2: Create a Workflow with Blancco Skills](https://support.blancco.com/space/KB/1019609187.md) - [Getting Started & Access](https://support.blancco.com/space/KB/1019904001.md) - [Agentic Platform Beta — Happy Path Testing Guide](https://support.blancco.com/space/KB/1019936771.md) - [BLANCCO AGENTIC PLATFORM — BETA PROGRAMME TERMS](https://support.blancco.com/space/KB/1020428290.md) - [Agentic Platform BETA - Report Issues or Share Feedback](https://support.blancco.com/space/KB/1020559372.md) - [Step 3: Pull a Report with Blancco Connections](https://support.blancco.com/space/KB/1020559381.md) - [Step 1: Ask Cowork a Question](https://support.blancco.com/space/KB/1020821505.md) --- Generated: 2026-09-13T05:07:57.385Z