---
title: "Step 1: Ask Cowork a Question"
canonical: "https://support.blancco.com/space/KB/1020821505/Step%201%3A%20Ask%20Cowork%20a%20Question"
format: markdown
---
> Macro (toc)

**Purpose:** Cowork answers product and licensing questions in plain language, helps you troubleshoot in the moment, and uses memory to retain relevant context so follow-up questions feel more connected and efficient.

### Getting started** **

Open Cowork from your BMP

### Suggested prompts to try

#### Product guidance

**Ask a real product question**, such as: “What erasure standards does Blancco support for SSDs?”

**Scenario: Product selection**  
“What is the difference between Blancco Drive Eraser and Blancco Windows Eraser, and when should I use each?”

#### Licensing support

**Ask a licensing-related question**, such as: “How many licenses do I have remaining this cycle?”

**Scenario: Device resale preparation**  
“I need to erase decommissioned laptops before resale. Which Blancco product should I use, what license do I need, and what should I confirm before starting?”

#### Troubleshooting and setup help

Try one **troubleshooting** question you would normally search for in a **manual** or raise a ticket with support.

**Scenario: Automated report submission**  
“How do I configure a Blancco client so reports are automatically sent to Blancco Management Portal?”


**Success looks like:** Cowork gives you an accurate, useful answer without digging through documentation or waiting on support, and it carries relevant context forward so follow-up prompts do not require you to restate the same details.