---
title: "Blancco Management Console HASP and license related issues"
canonical: "https://support.blancco.com/space/KB/11632950/Blancco%20Management%20Console%20HASP%20and%20license%20related%20issues"
format: markdown
---
| **<span style="color: #003366">Created date</span>** | **<span style="color: #003366">Updated date</span>** | **<span style="color: #003366">Affects version</span>** | **<span style="color: #003366">Fix version</span>** |
| --- | --- | --- | --- |
| 1/8/2019<span style="color: #003366"> </span> | 10/22/2020<span style="color: #003366"> </span> | <span style="color: #003366">Management Console - all versions</span> | <span style="color: #003366">N/A</span> |


<span style="color: #003366">The most common HASP dongle and erasure software license related problems with Blancco Management Console are:</span>

1. <span style="color: #003366">MC is started, but licenses are not detected ("HASP is not reachable. Please connect HASP USB dongle to the server.")</span>
  - <span style="color: #003366"> Connect the HASP dongle to the computer and restart BMC service. It is recommended that the HASP key is connected always at the moment when the BMC service is started. If restarting the service does not help, the user could also test connecting the HASP key to another USB port and restarting the service again.</span>
  - <span style="color: #003366">For HASP USB dongle related issues, please refer to this Knowledge article: </span>[<span style="color: #003366">Troubleshooting HASP USB dongle related issues</span>](https://go.docs.blancco.com/wiki/spaces/KB/pages/11633362)
2. <span style="color: #003366">MC has been working normally, but after activating a HASP license code file the new licenses are not shown on the HASP key.</span>
  - <span style="color: #003366">Always make sure that you are following the HASP license code activation instructions! See the HASP license code delivery email and make sure that you have gone through all the steps.</span>
  - <span style="color: #003366">Sometimes restarting the MC service can fix the issue:</span>
    - <span style="color: #003366">Stop the Blancco Management Console service: "Start menu" –> "All Programs" –> "Blancco" –> "Blancco Management Console" –> "Stop Blancco Management Console"</span>
    - <span style="color: #003366">Start the Blancco Management Console service: "Start menu" –> "All Programs" –> "Blancco" –> "Blancco Management Console" –> "Start Blancco Management Console"</span>
3. <span style="color: #003366">License and user related settings are not in order: Blancco Erasure Software informs that no licenses are available to use the product.  </span>
  - <span style="color: #003366">Check that the HASP key contains licenses and that the licenses are still valid: Make sure that the erasure user has access to the licenses and that the available licenses match the erasure software image used.</span>
    - <span style="color: #003366">Blancco Management Console -> Users & Licensing -> Licenses ->.</span>
  - <span style="color: #003366">If a custom-created role is used, make sure that the role has "License-consume", "export" and "view" rights available.</span>
  - <span style="color: #003366">Depending on the license "distribution" settings ("Shared licenses" or "Individual licenses"), the erasure software licenses might need need to be distributed for the MC users and subusers. </span>


<span style="color: #003366">If none of the HASP and license related issues listed above do not resolve your issue, please contact Blancco's Technical Support team. You can submit your issue ticket </span>[<span style="color: #003366">here</span>](https://servicedesk.blancco.com/servicedesk/customer/portal/6)<span style="color: #003366">.</span>

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