---
title: "Common errors & troubleshooting"
canonical: "https://support.blancco.com/space/KB/11633091/Common%20errors%20%26%20troubleshooting"
format: markdown
---
<span style="color: #000000">Blancco Drive Eraser / Blancco 5 aims to provide clear warning and error messages to the user. However, some of the messages and GUI popups can be misleading. Find the most common error situation experienced below:</span>


| **Scenario** | **Issue / Error Message** | **Reason** | **Resolution** |
| --- | --- | --- | --- |
| ISO image is set to consume licenses from HASP key dongle | <span style="color: #000000">Licenses are </span>**<span style="color: #000000">"not available" </span>**<span style="color: #000000">in the Header area or in the License icon area</span> | <span style="color: #000000">You have connected your HASP dongle after Blancco Drive Eraser / Blancco 5 has booted. Licenses are not automatically refreshed in the GUI.</span> | - <span style="color: #000000">Start an erasure, it will refresh the amount of licenses</span> |
| <span style="color: #000000">ISO image is set to consume licenses from the Blancco Management Console</span> | **<span style="color: #000000">Licenses at "0" </span>**<span style="color: #000000">in the Header area or in the License icon</span> | <span style="color: #000000">Communication settings (IP, Port, MC user / MC password) may be wrong</span> | - <span style="color: #000000">Check / Fill in again your ISO image communication settings</span>
- <span style="color: #000000">Start an erasure, it will refresh the amount of licenses</span> |
| <span style="color: #000000">ISO image is set to consume licenses from the </span><span style="color: #000000">Blancco Management Console</span><br><span style="color: #000000">(Network is working, BMC is running up and communication settings are fine)</span> | <span style="color: #000000">Attempting to send Asset Report pops the message </span><span style="color: #000000">**"Report sending failed: network problem, BMC is not responding or wrong communication settings"**</span> | <span style="color: #000000">The amount of asset licenses in the HASP dongle connected to the BMC is either at 0 or Asset licenses validity date has expired</span> | - <span style="color: #000000">Contact Blancco to get Asset licenses.</span> |
| <span style="color: #000000">You have enough licenses and have just performed some erasures</span> | <span style="color: #000000">Attempting a new erasure pops the message "</span>**<span style="color: #000000">Not enough licenses to start erasure</span>**<span style="color: #000000">"</span> | <span style="color: #000000">You are using </span><span style="color: #000000">Blancco Drive Eraser / Blancco 5 (PC version)</span><span style="color: #000000"> on a machine that has more than 4 drives. You have already erased 4 drives (maximum amount is reached for the session) and it cannot erase any extra drive(s)</span> | - <span style="color: #000000">Save the erasure report </span>
- Reboot the machine if you want to erase the remaining drives<br><span style="color: #000000">Note: same problem occurs with </span><span style="color: #000000">Blancco Drive Eraser / Blancco 5</span><span style="color: #000000"> (Server version) whenever you have reached the limit of 256 erased drives at once.</span> |
| <span style="color: #000000">You are trying to erase multiple drives with different interface</span> | **<span style="color: #000000">"Failed to start erasure on some of the disks"</span>**<span style="color: #000000"> and the erasure does not start.</span> | <span style="color: #000000">Blancco SSD Erasure standard is </span><span style="color: #000000">enforced for</span><span style="color: #000000"> SSDs but you selected a different erasure standard. </span><br><span style="color: #000000">There are SSDs selected for erasure that do not support this erasure standard. Before the erasure starts, </span><span style="color: #000000">Blancco SSD Erasure is attempted on all ATA SSDs, those that do not support it raise the warning and the erasure stops.</span> | - <span style="color: #000000">Load the ISO image in</span><span style="color: #003366"> </span>[<span style="color: #003366">DECT</span>](https://go.docs.blancco.com/wiki/spaces/KB/pages/11633297)
- <span style="color: #000000">Disable </span>**<span style="color: #000000">Enforce Blancco SSD method on SSDs</span>**<span style="color: #000000">.</span>
- <span style="color: #000000">Reboot </span><span style="color: #000000">Blancco Drive Eraser / Blancco 5</span>
- <span style="color: #000000">Erase the drives using supported standards.</span> |